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skylitedave
Level 10

Does Outlook Support Actionable Emails? If so, what settings are need to enable actionable messages in Outlook

What settings are needed in Outlook to support actionable emails sent via the Approvals Actions (v2) so users can approve/reject and add comments within the email and NOT be redirected to the approval center. 

 

I posted this question a few days ago and the response was " I guess you are using an email client that does not support actionable messages"  Cant believe Outlook would not support Actionable messages but maybe it doesn't...

 

If Outlook does support actionable messages, what settings are needed to "turn it on" 

 

I have seen many posts about users asking about this and no answers except references to 3rd party email filters and we are not usig any of those...

 

Using Outlook Professional Plus 2016 - 64 Bit v 16.0.4849.1000 with Office 365

 

5 REPLIES 5
Super User
Super User

Re: Does Outlook Support Actionable Emails? If so, what settings are need to enable actionable messages in Outlook

Actionable messages are fully supported by Office 365, please review the Outlook version requirements for actionable emails documetation.

If you could provide an expanded screenshot of your Flow and steps, and of any detailed error messages you're receiving we could likely better assist you.

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

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skylitedave
Level 10

Re: Does Outlook Support Actionable Emails? If so, what settings are need to enable actionable messages in Outlook

  • I am not seeing any error messages
  • I am using Outlook Professional Plus 2016 - 64 Bit v 16.0.4849.1000 with Office 365 - this is suppposed to fully support actionable messages per the doc you referenced but it does not.
  • I only see 2 buttons in the email that is sent by Flow and these buttons take the user to Approval Center and you cannot approve and add comments in the email.
  • I DO see the ability to approve/reject and add comments in the web version of Outlook
  • I have seen many other posts with the same issue reported and the only resolution I see is a reference to 3rd party email filters and we dont use any - just straight Outlook and Office 365
  • Many people are reporting this issue on the web - please help - this is preventing customers from adopting flow.

 

Actionable_Message.png

v-zhos-msft
Level 10

Re: Does Outlook Support Actionable Emails? If so, what settings are need to enable actionable messages in Outlook

Hi @skylitedave ,

Please select the Approval type as "Custom Responses – Wait for one response (Premium)" for a try.

You can add the 'Response options' as you want in the Approval email.

Capture7.PNG

Or you can try the 'Send an email (V2)' action.

Capture8.PNG

Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

skylitedave
Level 10

Re: Does Outlook Support Actionable Emails? If so, what settings are need to enable actionable messages in Outlook

No change when using premium option

 

I am starting to wonder if Outlook Supports Actionable messages.  Does anyone have this working?

 

The email screenshot shown below just has links that take you back to the Approval center in Flow

 

This DOES work in the web version of Outlook but not the "fat client".  You can approve and enter comments in the web email.

 

Is it a setting in Outlook to get Actionable messages working or does Outlook NO support Actionable Messages??

 

ALSO - I CAN GET THIS WORKING SO I CAN APPROVE OR REJECT IN EMAIL WITH THE SEND EMAIL WITH OPTIONS ACTION, but you cant collect any comments with the Send Email with Options so that wont work for 99% of organizationsSendEmail With Options.pngThkyou - response accepted.png

 

PremiumOOPtion.pngpremium - no change.png

v-zhos-msft
Level 10

Re: Does Outlook Support Actionable Emails? If so, what settings are need to enable actionable messages in Outlook

Hi @skylitedave ,

I am afraid that there is no way to achieve your needs in Microsoft Flow currently.

If you would like this feature to be added in Microsoft Flow, please submit an idea to Flow Ideas Forum:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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