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daudhow
Level: Power Up

Duplicate IcMs generated from flow

Hello,

 

We use Flow to create IcM incidents. Our Flow was working fine until about 2-3 weeks ago when we noticed that Flow is creating duplicate IcMs when there is already an active IcM. We haven't changed anything in our flow that could cause this. Can you help us?

 

Below is a screenshot of all the IcM fields we populate from Flow. Also, below are the info on the duplicated incidents from this flow.

 

Correlation ID: ba911a70-8470-41d4-bc73-f2b1a587b7a2

105995971 - opened on 02/21/2019 10:09:49 PST

106307727 - opened on 02/23/2019 09:10:23 PST

106573529 - opened on 02/25/2019 09:10:17 PST

106952520 - opened on 02/27/2019 09:10:18 PST

 

 Capture.JPG

1 REPLY 1
v-zhos-msft
Level 10

Re: Duplicate IcMs generated from flow

Hi @daudhow ,

Is the IcMs a Custom connector you created by yourself?

I can't find this connector in my flow.

Best Regards,

Zhongys

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