Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

[ParamRamanan]

Hi All

I am trying to create a case in Dynamics 365 with an email which comes to a D365 Mailbox.

Should be a simple flow bt I am getting the error as below

{

"status": 400,

"message": "Invalid lookup_type value",

"source": "xx",

"debugInfo": "xx"

}

Setup Pic attached

[v-alzhan-msft]

Hi @ParamRamanan ,

Could you please share a screenshot of the run history when the flow has run failed?

Which action run failed in your flow?

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[ParamRamanan]

Hi Alice

I am facing 2 errors but not able to replicate whichscenario will produce which error

attached are the screen shots

[Bify_1988 · Accepted solution]

Hi, 

I encountered the same issue. Please populate "Customer Type" field and give it a try. 

[ParamRamanan]

Hi 

there is no "customer type" field in my options

can you please elaborate where you want me to populate the field