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Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

Hi All

I am trying to create a case in Dynamics 365 with an email which comes to a D365 Mailbox.

Should be a simple flow bt I am getting the error as below

 

{
"status": 400,
"message": "Invalid lookup_type value",
"source": "xx",
"debugInfo": "xx"
}
Setup Pic attached
flow P1.PNGflow P2.PNG
 
 
1 ACCEPTED SOLUTION

Accepted Solutions
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New Member

Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

Hi, 

I encountered the same issue. Please populate "Customer Type" field and give it a try. 

View solution in original post

4 REPLIES 4
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Community Support
Community Support

Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

Hi @ParamRamanan ,

 

Could you please share a screenshot of the run history when the flow has run failed?

Which action run failed in your flow?

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Highlighted
New Member

Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

Hi Alice

I am facing 2 errors but not able to replicate whichscenario will produce which error

attached are the screen shots

 

RH2.PNGRh1.PNG

 

 

Highlighted
New Member

Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

Hi, 

I encountered the same issue. Please populate "Customer Type" field and give it a try. 

View solution in original post

Highlighted
New Member

Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

Hi 

there is no "customer type" field in my options

 

custtype.PNG

can you please elaborate where you want me to populate the field

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