What is the best way to resolve a Case, in Dynamics 365, using Microsoft Flow?
So the only way I can think, is update an extra flag field on Case, then trigger CRM workflow to resolve the Case.
But it looks very ugly?
Is there any better way?
Thanks for any help.
Thanks for feedback.
I have tried Dynamics 365 action Update a record, it seems that though the flow finished the run, the status of the case is still Active.
A workaround would be use Dynamics 365 Workflow to resolve the case.
I will help confirm it on my side and back to you later.
Thank you for reply
As I said,
this workaround is working:
Flow -> Update an extra flag field on Case, then trigger CRM workflow to resolve the Case.
But I am not sure, if there is a better way
We cannot "Resolve" a case directly from flow without the any side tweak (creating other fields etc) as there is a Resolution Field that is a required one when you Resolve a case. All you can do from Flow is close/ cancel a case.
You can find many articles on resolving a case with tweaks like using plugins, creating custom fields to pass values etc.
Hope this Helps!
If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!
There's been a recent update where we can Update an incident after being Resolved.
You just have to change a setting in Customer Service Hub and voilà. Hope it will help others 🙂
Here it's as simple as that :
Learn to digitize and optimize business processes and connect all your applications to share data in real time.
Come together to explore latest innovations in code and application development—and gain insights from experts from around the world.
At the monthly call, connect with other leaders and find out how community makes your experience even better.
If you are a small business ISV/Reseller, share your thoughts with our research team.