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Helper III
Helper III

ETag mismatch error

Flow 1.PNGFlow 2.PNGFlow 3.PNGFlow 4.PNG


Hi everybody,

I have created an Approval flow which worked pretty well, until I had to update a document.

In my flow I have used 3 actions with Set Content Approval Status:

  1. for setting the Approval status to: Pending
  2. for setting the Approval status to: Approved
  3. for setting the Approval status to: Rejected

For all 3 I have used the ETag from "Get file metadata"


  1. Update the document in SharePoint
  2. Start the approval flow
  3. The approver recieve an approval email and approves the document.


Expected result:

The file should have Approval status: Approved


Present result:

The flow fails because of the error: 409 "message": "{\"Etag\":\"\\\"{937EEAFB-5AB0-4C6A-A642-FB0563D19680},4\\\"\",\"Message\":\"The ETag of this item does not match the one used for setting content approval status. The contents of the item may have changed before the action was completed.\",\"Succeeded\":false,\"ApprovalErrorCode\":\"etagMismatch\",\"ApprovalLink\ .......etag=%22%7b937EEAFB-5AB0-4C6A-A642-FB0563D19680%7d%2c4%22\"}\r\nclientRequestId: 57e3f5ec-88f7-4796-bae7-99cfca8f6101\r\nserviceRequestId: 945bcf9e-0011-8000-e544-6cd3f699cba3



Solution Sage
Solution Sage

Hi @claudia ,

Could you please share a full screenshot of your flow's configuration?

As the error message shown, 'The ETag of this item does not match the one used for setting content approval status.'

I think there are some mistakes with the setting of this acton.

Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

Hi @v-zhos-msft 

Screenshots with the flow setup has been attached.

Thank you


Flow part 1.PNGFlow part 2.PNGFlow part 3.PNGFlow part 4.PNGFlow part 5.PNGFlow part 6.PNG

Can somebody help me with this issue please? Any ideas?


Thank you


Hi @claudia 


I would take a look at this feed here:


I am asking for some help/ clarity on the same issue.

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