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Danielktn
New Member

Email not received

Hi,

I am using a form from MS Forms to sign up to a program. I make a flow to confirm the reception of the inscription. Some users receive the mails and others do not. We are in a corporative account and the mail is sent to the corporative address. I am sure that the mail is sent beacuse I receive all with the responses.

 

Any Idea?

 

Thanks a lot.

1 ACCEPTED SOLUTION

Accepted Solutions
v-litu-msft
Community Support
Community Support

Hi @Danielktn,

 

You could make sure these users who not received Emails whether marked the Email as spam, some accounts automatically throw messages from unknown contacts into the dustbin so that they cannot be received properly.

If it doesn't work, you could check the Flow run history to find the Email address whether is completed.

And you could share your Flow screenshots, I could help you check if it has a logic error.

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
v-litu-msft
Community Support
Community Support

Hi @Danielktn,

 

You could make sure these users who not received Emails whether marked the Email as spam, some accounts automatically throw messages from unknown contacts into the dustbin so that they cannot be received properly.

If it doesn't work, you could check the Flow run history to find the Email address whether is completed.

And you could share your Flow screenshots, I could help you check if it has a logic error.

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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