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Error message when sending an email from a shared mailbox

Hello, would need your support. I am getting an error message when using the send an email from a shared mailbox (having full access to the mailbos (editor+send as). Any suggestion?

Error details: "API is not  yet supported for this mailbox. This error can occur for sandbox (test) accounts or for accounts that are on a dedicated (on-premise) mail server"

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Impactful Individual

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