Error on Approval Flow

[bernieb-123]

Approval flow was working correctly several weeks ago.  Now for a particular approver, the flow errors out with the messages below. How can I correct this?

Error Code-'GraphicUserDetailbyEmailMultipleFound'  Error message- ' FoundMutipleMatchingUsers'

The approver recently picked up an second profile. My flow was setup with this approver before the 2nd profile was added. How can I get the flow to only acknowledge the original profile as the approver one?

[Jcook · Accepted solution]

Hello,

It sounds like to me that however you are getting the approver email address, there seems to be multiple or duplicates.

Could you share a configuration of your flow.
Thanks

—Josh
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[v-alzhan-msft]

Hi @bernieb-123 ,

As @Jcook  said, please check the email address to see if it is the one you expected or it have multiple emails.

Best Regards,

Alice

Community Support Team _ Alice Zhang
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