cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
bernieb-123
Regular Visitor

Error on Approval Flow

Approval flow was working correctly several weeks ago.  Now for a particular approver, the flow errors out with the messages below. How can I correct this?

 

Error Code-'GraphicUserDetailbyEmailMultipleFound'  Error message- ' FoundMutipleMatchingUsers'

 

 

The approver recently picked up an second profile. My flow was setup with this approver before the 2nd profile was added. How can I get the flow to only acknowledge the original profile as the approver one?

1 ACCEPTED SOLUTION

Accepted Solutions
Jcook
MVP

Hello,

It sounds like to me that however you are getting the approver email address, there seems to be multiple or duplicates.

Could you share a configuration of your flow.
Thanks

—Josh
If you like my post please hit the "Thumbs Up" -- If my post solved your issue please "Mark as a Solution" to help others

Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

2 REPLIES 2
Jcook
MVP

Hello,

It sounds like to me that however you are getting the approver email address, there seems to be multiple or duplicates.

Could you share a configuration of your flow.
Thanks

—Josh
If you like my post please hit the "Thumbs Up" -- If my post solved your issue please "Mark as a Solution" to help others

Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





v-alzhan-msft
Community Support
Community Support

Hi @bernieb-123 ,

 

As @Jcook  said, please check the email address to see if it is the one you expected or it have multiple emails.

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

 

Helpful resources

Announcements
Power Automate News & Announcements

Power Automate News & Announcements

Keep up to date with current events and community announcements in the Power Automate community.

Community Calls Conversations

Community Calls Conversations

A great place where you can stay up to date with community calls and interact with the speakers.

Power Automate Community Blog

Power Automate Community Blog

Check out the latest Community Blog from the community!

Users online (3,655)