Solved: Failed to retrieve user information throw Azure AD...

Shun2 · ‎05-23-2020

When I tried to get user infomation using Azure AD connector with user principal name, I got a below message.

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>401 - Unauthorized: Access is denied due to invalid credentials.</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
fieldset{padding:0 15px 10px 15px;} 
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;} 
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;} 
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
background-color:#555555;}
#content{margin:0 0 0 2%;position:relative;}
.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
-->
</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
 <div class="content-container"><fieldset>
  <h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
  <h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
 </fieldset></div>
</div>
</body>
</html>

I'm using a global administrator account in Azure AD connector.
Could you prease tell me what is a problem?

Thanks.

yashag2255 · ‎05-23-2020

Hi @Shun2

Can you share a screenshot of the flow? Also, check the connection that is being used on this action? If the Global Administrator was just assigned before running the flow, you might have to wait for sometime for the role to get into action. Apart from these, I would also recommend to delete the current connection to Azure AD and create a new one and try again.

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

yashag2255 · ‎05-23-2020

Hi @Shun2

Can you share a screenshot of the flow? Also, check the connection that is being used on this action? If the Global Administrator was just assigned before running the flow, you might have to wait for sometime for the role to get into action. Apart from these, I would also recommend to delete the current connection to Azure AD and create a new one and try again.

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Chris-J · ‎05-24-2020

@Shun2 Please share some screenshots of the Flow definition and errors. Only with the error message you shared, you are using invalid credentials. Please verify your account and password or re-create the connection on the related connectors.