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Anonymous
Not applicable

Flow launch panel doesn't load

Hello,

I have an instant flow which I trigger from a Sharepoint list when an item is selected. This flow is used by about 15 users and works very well for all users but one. When this user triggers the flow, the Flow launch panel opens and stays in a loading state forever instead of offering the usual run flow button...flow_lauch_panel.jpg

 Thanks for your help

70 REPLIES 70
NS_GH
New Member

We're having this issue with one user who is activating the flow through a JSON formatted button in a document library. My account had no issue with this. We tried logging the account into Power Automate, making her the flow owner, trying in incognito mode, and switching all flow connections to her account, even tried deleting them all and re-adding. For some weird reason, it works perfectly fine when I login with her account from a different computer in another office.

I have exactly the same problem with a JSON button. Randomly, this problem arises with an individual user and after a few days the problem is suddenly solved again. I tried several ways to solve it myself, but to no avail. Waiting a few days is the only solution to date.

msguy1
New Member

My Steps to fix start flow window would not display

  • Closed all my browser windows,
  • started new session,
  • navigated to https://make.powrautomate.com 
  • Logged in.
  • Edited my Flow
  • Saved went back to SharePoint list and selected my Flow from the context menu.
  • Flow window appeared as expected.
MikeAP
Helper I
Helper I

Hi all,

 

I got the same issue.

 

I did some testing, asking the end user to remove the Sharepoint connector within Power Automate, and trying to run it again - in this case the user could run it and then it stopped working. But with no success.

 

The only solution for this and another user who never got it to work was to run the flow using Chrome's Incognito mode.

 

I'm still trying to understand why it only works in incognito mode...

MikeAP
Helper I
Helper I

No, still not working, even cleaning all browsing history and all other suff. I also tried a different browser.

And the problem started to happen with me.

 

- There are 3 different flows I can run in the same Sharepoint list. The issue happens with all of them. The trigger is them same: For a selected item

 

This happens when I have the issue (using F12 - DevTools):

 

MikeAP_0-1705580256545.png

 

 

MikeAP_1-1705580256485.png

 

 

And this when I have no erros (using incognito mode):

 

MikeAP_2-1705580256539.png

 

 

MikeAP_3-1705580256444.png

 

I strongly believe it has something to do with MFA conflicts. Please let me know, if you are facing this issue, do you have MFA implemented in your company?

 

The issue stopped happening to me the next day.

 

Thank you.

Hi @MikeAP , Did your issue got resolved? I am having the same issue.

rholiveira
Frequent Visitor

I am also having this issue today. 

FrancisG
Regular Visitor

Same issue here. Got on teams with Automate support and sent them logs from browser. Waiting for them to come back to me. 

rholiveira
Frequent Visitor

Maybe general issue? Three people reported same issue same day 🙂

I've linked them to this and the other post about it. We were under the impression that it was because of the Sharepoint outage. 

I came to know that Microsoft knows about this issue and is working on it. You should report this issue to your SharePoint / Power Platform support / admin team.

mdominic
Frequent Visitor

We're having the exact same problem. First reported by a user yesterday, but didn't recognize the extent of it until today. Every one of our flows that are triggered from a SharePoint list are stuck with the spinning circle. Clearing cache/cookies and/or using Incognito helps with the first flow to be triggered after, but then the problem comes back. Based on the number of people reporting it here today, I assume it's a Microsoft issue. Opened a ticket with them but haven't heard back.

I solved it by having users log in to Power Automate (make.powerautomate.com) and then the flow panel load.

RMSRothmayer
Helper I
Helper I

It looks like not only SharePoint is affected but also other systems that interact with Flows e.g. D365, Business Central or Azure.

Unfortunately, didn't work for us.

Seems like more and more users in our organisation are running into the same problem.

AndreaGenna100_
New Member

same issue on my side. We are from Italy...

FrancisG
Regular Visitor

I advise you all to open a ticket here : https://admin.powerplatform.microsoft.com/support

I Got a message from a Support Engineer  
Power Platform | Dynamics
CRM Customer Experience & Support Organization

Trust this email meets you well.
 
This is a follow up on this service request and I would like to inform you that this issue is being investigated and a resolution will be provided soon.
 
I will be providing an update on or before Tuesday (16/4/24)
 
Sincere apologies for the inconvenience(s) this is causing you and your organization.



Francis
Advocate II
Advocate II

Same issue on 3 tenants. If I clear all the cache, log on https://make.powerautomate.com, then start the flow, it works for ONE time, then fails again. If I go in incognito mode, it works ONE time then fails again. Network traffic is to the roof with hundreds of MB exchanged through retries until the browser fails too.

Repeated error messages + 100s MB of dataRepeated error messages + 100s MB of dataRepeated error messagesRepeated error messages

Yeah, this is exactly what we experience here. I'm based in North America. 

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