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Anonymous
Not applicable

Flow launch panel doesn't load

Hello,

I have an instant flow which I trigger from a Sharepoint list when an item is selected. This flow is used by about 15 users and works very well for all users but one. When this user triggers the flow, the Flow launch panel opens and stays in a loading state forever instead of offering the usual run flow button...flow_lauch_panel.jpg

 Thanks for your help

11 REPLIES 11
v-litu-msft
Community Support
Community Support

Hi @Anonymous,

 

Does this state happen often or occasionally?

It may be caused by the fact that network between Flow and SharePoint, you can refresh the page, and try it again.

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous
Not applicable

For this single user, it happens all the time, she has never been able to use the flow. We have refreshed the page multiple times, restart the machine, nothing changes. Is there a way to identify where the process get stuck?

Hi @Anonymous,

 

Is she have the permission of the SharePoint list editing?

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous
Not applicable

Yes she does, and also a run user for the flows

Hi @Anonymous,

 

You can try to use the others browser, Chrome, Firefox, Microsoft Edge, etc.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous
Not applicable

I am facing similar issue. For 2 users , the flow pop up does not load on any of the browsers. We have tried it with IE, Chrome, Mozilla, Edge but nothing works, I have tried every possible solution, 1. Refreshing the page 2. Going incognito 3. Checking List Permissions 4. Clearing cache and cookies 5. Restarting the device. Nothing works. Please advice as this is a critical functionality that our users use on a daily basis and not having it is a big issue

Same issue here since some days. Worked perfectly in the past and stopped for some users at some point in time... 😒

Anonymous
Not applicable

I am having a similar issue with one of my users. The workflow works for everyone else in my organization. I have checked permissions, they are set appropriately. The user is set as a run-only user, using the same browser as everyone else. The panel shows up with a spinning circle when she tries to access.

DennisTan
Helper I
Helper I

Any update for this?

MiaMia
New Member

I am also facing this exact issue. I had it in the past and it resvoled itself after 2 days.

Now it appeared again and I am clueless as to why it happens and how to solve it...

ro-delafuente
Regular Visitor

try log in and log out microsoft account. clear cache and cookies.

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