Showing results for 
Search instead for 
Did you mean: 
Level: Power Up

Flow not triggering an email when using the Help Desk PowerAPP


When I run the flow I have no errors and everything works fine throught the APP appart from an email being triggered.







Community Support Team
Community Support Team

Re: Flow not triggering an email when using the Help Desk PowerAPP

Hi @Scottuk ,


Do you mean that the mail was not delivered as expected?

Could you share the detailed configuration of Get items and the screenshot of Flow run history?


According to the configuration in the current screenshot, please try to solve your problem from the following aspects:

  • Check TaskStatus Value in Switch-Equals. Please match the value set in SharePoint list.
  • Check if the Email address configured in Send an email action is valid. If the message has been sent and the email address is valid, please check to see if it is marked as spam.
  • If you configure Filter Query, check if Body of Get items is empty. If it is empty, the action in Apply to each will not be executed.


Please try to troubleshoot from the above aspects. If the problem persists, please provide us with more details so that we could provide the appropriate workaround.


Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources


Power Platform Online Conference

Speakers, submit your sessions now! Call for speakers ends Feb. 10!


New & Improved Power Automate Community Cookbook

We've updated and improved the layout and uploading format of the Power Automate Cookbook!


Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!


Incoming: New and improved badges!

We've given our badges an overhaul and also added some brand new ones!


Microsoft Learn

Learn how to build the business apps that you need.


Power Platform World Tour

Find out where you can attend!


Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Kudoed Authors (Last 30 Days)
Users online (5,020)