cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Thumphreys
New Member

Flow with Outlook Email and Survey123 Connector Not Triggering

Hello,

 

I recently created a new flow using a survey123 connector and outlook email connector. When submitting a new survey, no email is sent.

 

Original Intent: My survey has a repeat where the user can identify follow-up items from an inspection and assign them to specific emails. The original flow was going to use an "Apply to All" loop to send an email to the selected email address (selected in the survey) for each follow-up.

 

Result: No emails sent.

 

I have tried the following to troubleshoot not necessarily in this order:

  • Removed the "Apply to All" loop so the flow should send an email whenever a survey response is submitted whether there are follow-up items or not using a static email. I even removed all dynamic content from the email to check whether it was the attributes causing an issue.
  • Copied an existing similar flow that is working but changed the survey and other necessary parameters 
  • Used the prebuilt template for survey123 trigger to email
  • Created a new flow from scratch
  • Created new connections for both outlook and survey123
  • Confirmed webhooks are created in the survey settings for each flow (and deleted the webhooks when deleting the associated flow)
  • The survey name does show up in the connecter and the survey attributes are selectable in the following steps as dynamic content so it appears I've successfully connected to the survey.
  • Triple checked that the email is correct (manual typed and selected from suggestions)
  • Tried a different email outside my corporate firewall to ensure the email isn't being blocked

At this point all I know is when I submit a survey nothing happens in Power Automate. I have confirmed the survey response is successfully submitted as a new record is being created in the feature service. However, power automate says that no flow runs have been generated. 

 

I'm sure there is something simple I've missed here but cannot figure it out. Any help would be greatly appreciated.

 

Thanks You!

4 REPLIES 4
trice602
Super User
Super User

Hi @Thumphreys ,

 

Can you share the output of the trigger on the last unsuccessful run please?  The key is going to be in those details!  

 

Please mark as a solution and/or give me a thumbs up 👍🏽 for replying and volunteering my time! 🎗️  Always glad to help! Tom

If this was helpful: Please mark as a solution Give me a thumbs up Always glad to help, Tom! Connect on LinkedIn

Hi @trice602,

 

Sorry, I'm very new to power automate (and community forums in general) how would I share the output of the trigger on the last unsuccessful run? According to the analytics and everything for the flow, it has never run, unsuccessfully or not. I'm not even sure if it is an issue with Power Automate, Survey123 or something else. 

 

Thank you for replying!

trice602
Super User
Super User

Hi @Thumphreys ,

 

Ok, we are getting there.  The root cause is then your not connected to your Survey123 if your trigger never fires (even if you can see the survey in the dropdown).  That just means it is there but doesn't mean you have access to use it through Power Automate.  Try clicking on the "..." and look at settings and also visit this page:

 

Webhooks—ArcGIS Survey123 | Documentation 

 

Long story short:  your flow doesn't have access to the survey results (yet) and is the root cause.  Sorry, I wish I could be more help here!

 

Please mark as a solution and/or give me a thumbs up 👍🏽 for replying and volunteering my time! 🎗️  Always glad to help! Tom

If this was helpful: Please mark as a solution Give me a thumbs up Always glad to help, Tom! Connect on LinkedIn
Thumphreys
New Member

Thank you for the help @trice602,

 

I ultimately ended up recreating the survey and flow and everything looks like it's working now. Still no idea why it didn't work with my original survey. So good news: it is working; bad news: I don't know why.

Helpful resources

Announcements

Celebrating the May Super User of the Month: Laurens Martens

  @LaurensM  is an exceptional contributor to the Power Platform Community. Super Users like Laurens inspire others through their example, encouragement, and active participation. We are excited to celebrated Laurens as our Super User of the Month for May 2024.   Consistent Engagement:  He consistently engages with the community by answering forum questions, sharing insights, and providing solutions. Laurens dedication helps other users find answers and overcome challenges.   Community Expertise: As a Super User, Laurens plays a crucial role in maintaining a knowledge sharing environment. Always ensuring a positive experience for everyone.   Leadership: He shares valuable insights on community growth, engagement, and future trends. Their contributions help shape the Power Platform Community.   Congratulations, Laurens Martens, for your outstanding work! Keep inspiring others and making a difference in the community!   Keep up the fantastic work!        

Check out the Copilot Studio Cookbook today!

We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience!    Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up?   Click this link to get started: https://aka.ms/CS_Copilot_Cookbook_Gallery   Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen.   Don't miss your moment--start submitting in the Copilot Cookbook Gallery today!     Thank you,  Engagement Team

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community.  We can't wait to see what you "cook" up!    

Welcome to the Power Automate Community

You are now a part of a fast-growing vibrant group of peers and industry experts who are here to network, share knowledge, and even have a little fun.   Now that you are a member, you can enjoy the following resources:   Welcome to the Community   News & Announcements: The is your place to get all the latest news around community events and announcements. This is where we share with the community what is going on and how to participate.  Be sure to subscribe to this board and not miss an announcement.   Get Help with Power Automate Forums: If you're looking for support with any part of Power Automate, our forums are the place to go. From General Power Automate forums to Using Connectors, Building Flows and Using Flows.  You will find thousands of technical professionals, and Super Users with years of experience who are ready and eager to answer your questions. You now have the ability to post, reply and give "kudos" on the Power Automate community forums. Make sure you conduct a quick search before creating a new post because your question may have already been asked and answered. Galleries: The galleries are full of content and can assist you with information on creating a flow in our Webinars and Video Gallery, and the ability to share the flows you have created in the Power Automate Cookbook.  Stay connected with the Community Connections & How-To Videos from the Microsoft Community Team. Check out the awesome content being shared there today.   Power Automate Community Blog: Over the years, more than 700 Power Automate Community Blog articles have been written and published by our thriving community. Our community members have learned some excellent tips and have keen insights on the future of process automation. In the Power Automate Community Blog, you can read the latest Power Automate-related posts from our community blog authors around the world. Let us know if you'd like to become an author and contribute your own writing — everything Power Automate-related is welcome.   Community Support: Check out and learn more about Using the Community for tips & tricks. Let us know in the Community Feedback  board if you have any questions or comments about your community experience. Again, we are so excited to welcome you to the Microsoft Power Automate community family. Whether you are brand new to the world of process automation or you are a seasoned Power Automate veteran - our goal is to shape the community to be your 'go to' for support, networking, education, inspiration and encouragement as we enjoy this adventure together.     Power Automate Community Team

Hear what's next for the Power Up Program

Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today! https://aka.ms/PowerUp  

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

Users online (4,836)