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Ren8
Regular Visitor

Functional flow not sending an email to CC'd recipient

I'm working on a simple flow to approve requests within my company.  The flow has been running successfully, sending out either an acceptance or rejection email to 1) the person submitting the request, 2) the person approving the request, and 3) a third email address from within our company to alert HR of the approval. 

 

Both "To" recipients are dynamic content pulled from the initial form and approval process, and are working fine

The third recipient is in the "CC" field, and is the same email every time, regardless of who fills out the form or approves the request, so I've simply entered the email of our HR department (see photos).  Unfortunately, this CC recipient is not receiving any of the emails that are being successfully triggered by this flow. 

 

Any tips on what to check so that all 3 recipients receive a copy of these emails, and not only the two dynamic content recipients? 

 

Thanks! 

 

Here's the flow set-up:

Screen Shot 2021-09-06 at 2.49.17 PM.png

...and the advanced email options:

Screen Shot 2021-09-06 at 2.50.29 PM.png

  

1 ACCEPTED SOLUTION

Accepted Solutions
VJR
Super User
Super User

Hi @Ren8 

 

I tried running the Send Email action and it came out as expected to both the To as well as the CC email addresses.

Hope you are seeing the CC'd email address printed on the email in the 'Sent Items' of the account from where the flow is sending it.






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4 REPLIES 4
abm
Super User
Super User

Hi @Ren8 

 

My understanding is you can't set 'CC' email for approval email actions.

 

Add Cc to "Send email with options" action of Offi... - Power Platform Community (microsoft.com)

 

 



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abm
Super User
Super User

Alternatively what you could do is send another email after the approval to HR.



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Ren8
Regular Visitor

Thank you, @abm  This will work for now!  I'm still a little disappointed that the available CC feature doesn't work as advertised, but happy to have a solution. 

VJR
Super User
Super User

Hi @Ren8 

 

I tried running the Send Email action and it came out as expected to both the To as well as the CC email addresses.

Hope you are seeing the CC'd email address printed on the email in the 'Sent Items' of the account from where the flow is sending it.






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Upvote to a supporting response.
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