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cgreene42
New Member

Getting Selected User Account Does Not Exist in Tenant when trying to connect forms to my power automate flow

I am attempting to connect Microsoft Forms to my Microsoft Power Automate flow and get the following error when I try to login:

 

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '7ab7862c-4c57-491e-8a45-d52a7e023983' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

 

I am trying to login using chadwick@1stopbuysell.com. I have already tried using a different browser, clearing my cache and using incognito mode, all to no avail. Please help.

 

I have also attached a screenshot of the error below.

 

Screenshot 2022-08-02 111528.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
Pstork1
Dual Super User
Dual Super User

The #EXT# in the user name in AD means that this is an External account and not a Work or School Account in this tenant. External users can't edit flows in a tenant.  They can execute flows, but they can't create them.



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4 REPLIES 4
Pstork1
Dual Super User
Dual Super User

is the account you are using a Microsoft 365 Work or School Account?  Or is it a regular personal Microsoft Account? To access the Microsoft Forms connector you will need a work or school account associated with the tenant where your Power Automate license is coming from.  I suspect you are using Power Automate free rather than an Office license.



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Thank you for your response. My account is a paid Microsoft 365 Personal Account that I have gone into my Azure Portal and (I thought) verified that my account was correctly setup.  Maybe the below screenshots can provide some more info.

 

Screenshot 2022-08-04 170227.png

 

Screenshot 2022-08-04 170401.png

 

Pstork1
Dual Super User
Dual Super User

The #EXT# in the user name in AD means that this is an External account and not a Work or School Account in this tenant. External users can't edit flows in a tenant.  They can execute flows, but they can't create them.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Join me at 365 and PWR EduCon in Chicago
EduCon Chicago 2022

cgreene42
New Member

Thanks so much! After your first message I elected to use an alternative, organizational, account and this problem has been solved! Thanks again for all your help!

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