cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
neeraj_bharati
Advocate II
Advocate II

Getting error The file is locked for shared use by when updating the file properties

Using Microsoft Flow, I am trying to set default value in a metadata column "Column_1" from a sharepoint OOTB "Created By" column whenever a new item created in a document library. Document library has certain content types associated so when I create a new document by choosing a content type, the Office online opens the document in Edit mode. 

 

I am getting below error when I try to update column "Column_1" using "Update file properties" action

 

Error 423: The file <filename.xlsx> is locked for shared use by <email id>. clientRequestId:<xxx> serviceRequestId:<xxx>

 

How can I check the status of the file if locked or not? Any help is much appreciated. 

 

 

 

 

50 REPLIES 50
v-yuazh-msft
Community Support
Community Support

Hi @neeraj_bharati,

 

The error message told that the file is locked for shared use so you couldn't run the flow to Update the file properties

I afraid that there is no any way you could check the status of the file if locked or not currently.

 

Please check and see if the following article would help in your scenario:

https://support.microsoft.com/en-sg/help/313472/the-document-is-locked-for-editing-by-another-user-e...

 

Please make sure the file isn't locked and no anyone have opened the file when you run the flow update file properties.

 

Best regards,

Alice

Thanks Alice for your reply. My flow is required to kick off automatically when-ever a new file is created in the documnet library, so I needed a way to check the lock status. Since the file is created using "New" and the selecting a content type, the file gets opened in Edit mode and thus locked at that point of time. The "Update file properties"  was working fine until last friday (June 15th) but not now it is failing with error I mentioned in my original post. Has something changed in "Update file properties"

Hi there,

 

The same thing happened to me. Up until July 16, 2018, my flow ran with no errors (it does the same thing as described by the original poster neeraj_bharati. Now it also throws "The file [...] is locked for shared use by [user]...". Any ideas? Thanks!

 

Andrés

I have the same problem. I create a document from content type. It opens in the web browser and I can edit the document. The Flow initiates when document is created and in the flow I want to update the properties of the document with a new value. I get the locked by user error.

When I try to rerun the flow afterwords It works great.

How can I make this scenario to work?

Anonymous
Not applicable

I'm in the same scenario, I've tried creating a big nasty do-after sequence that loops if it cna't update the file because of lock, never seems to work consistently because it bugs the file out to where it doesn't unlock for like 24hours, cannot find a legitimate way to make document approvals work if it has to update a column on the document.

Anonymous
Not applicable

Hello, I get this same error on my flows and it comes up over 50% of the time making Flow unusable.

 

I need to be able to update columns and sometimes move files as a part of our flows and this "file is locked for shared use" causes the flow to fail at any update file properties or copy file step.

 

Are there any ways to solve this error or work around it? 

 

Also, is there a way to set up a loop to keep trying until the file unlocks it self?

 

Thanks!

Silvana

Anonymous
Not applicable

I'm getting this same issue when updating a file. 

Still looking for a workaround

Same problem to me. I have a flow working every hour. The process is like this:

1 New mail with excel arrives.

2 Take the file and create a new file in one drive with attach content. Same target file every run to update the file.

3 Create table for this file

4 Get Rows 

5 Update rows in PBI Streaming report

 

It gets stucked because the file is locked when I try to get the rows (4 step) at first run. The next Run (1 hour later) it gets stucked at create File (2 step). The next one again at step 4....

 

How can be the file locked for more than 1 hour!!

Hi @Alvarocarmona

I guess everytime you create a new excel file you reuse the same fileName ('same target file') in order to get the Excel actions work, right?

If so, I am experiencing the same problem in Sharepoint.

Did I make your day? If so, mark my response as 'Solution' !!!

También escribo sobre Power Automate en este Blog y en Twitter


@v-yuazh-msft wrote:

Hi @neeraj_bharati,

 

The error message told that the file is locked for shared use so you couldn't run the flow to Update the file properties

I afraid that there is no any way you could check the status of the file if locked or not currently.

 

Please check and see if the following article would help in your scenario:

https://support.microsoft.com/en-sg/help/313472/the-document-is-locked-for-editing-by-another-user-e...

 

Please make sure the file isn't locked and no anyone have opened the file when you run the flow update file properties.

 

Best regards,

Alice



Thanks for the suggested article. We have the same issues where Flow cannot update meta data associated with the review process if anyone happens to have the document open in their browser.

 

Is there any other solution/workaround where we can check if the document is locked at all before we trigger the flow. Run_History___Microsoft_Flow.jpg

 

We purposely disabled checkout so people can co-author documents but this is now causing huge problem within the business.

 

Thanks

Aegir

hjaf
Kudo Commander
Kudo Commander

I'm starting to think that this problem is caused by flow as soon as you add the Excel for business. It is important to note that this connector is in "Preview". Preview could basically mean that the function is in alpha and should probably not be used in production.

 

I get this problem with any excel file even before there is any actions done by the excel-connector, (e.g. using sharepoint update file on the excel-file) It is as if the connector make flow reserve the file, perhaps the connector forces the lock on the file at runtime prohibiting any other action to take place. It seems that only the composite excel connector can be used to read excel data dynamically (sources set at runtime), and perhaps it will remain so.. anyone tested, confirm or refute this theory?

BClouded
Helper IV
Helper IV

Hi
I encountered this same problem today. I did some testing and seems totally related to Chrome. With Edge, IE11 and Firefox my flow runs smoothly. Can someone confirm please?

Thanks
B

No It's doing it to me in Edge as well. My flow checks out the file, makes the changes then checks the file in to stop this issue, but then if you set "must check out" then you have issues with adding or updating your tables in excel. so it's really a catch 22 if you need to run changes any less than about 10 minutes apart.

 

Not happy Microsoft.

Bizarr0
Regular Visitor

Same error here. Never happened before, but today one of our flows has failed because of this.

Surprisingly, the exact same flow (without any modification) has run a second time perfectly with no errors (?!). Thus, it appears to be a random issue... which is very (very) bad because it makes Flow execution unreliable.

 

Does anybody have any update about this issue?

Thank you!

Same here @Bizarr0 , random and unreliable.

Just received this error while trying to pull rows from an Excel Table using the Excel Online for Business connector, going to try via OneDrive now as it doesn't need to be public-facing.


@iAm_ManCat
My blog


Please 'Mark as Solution' if someone's post answered your question and always 'Thumbs Up' the posts you like or that helped you!


Thanks!
You and everyone else in the community make it the awesome and welcoming place it is, keep your questions coming and make sure to 'like' anything that makes you 'Appy
Sancho Harker, MVP


juresti
Continued Contributor
Continued Contributor

So its 2020 now and still the same issue.

 

I have a file that is still locked for over 24 hours.

 

It must be an issue with sharepoint libraries.

 

 

Sailela
Frequent Visitor

I found a workaround:
Simply use another browser! You should now be able to checkout the file you have problems with and check it back in.
After that use your original browser.
Greetings from Germany

ChristianAbata
Super User
Super User

You need delete all permisions of the file

Frist change to the classic sharepoint view and then go to Files, and Share with.

clasic.PNG

Then clic on advance

 

bryan.PNG

An finally delete every user permition of the file.



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me:
Youtube: Christian Abata
Facebook: Power Automate LA
Website Tutorials: Christian Abata

Helpful resources

Announcements

Back to Basics: Tuesday Tip #1: All About YOUR Community Account

We are excited to kick off our new #TuesdayTIps series, "Back to Basics." This weekly series is our way of helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we will feature new areas of content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!     This Week's Tips: Account Support: Changing Passwords, Changing Email Addresses or Usernames, "Need Admin Approval," Etc.Wondering how to get support for your community account? Check out the details on these common questions and more. Just follow the link below for articles that explain it all.Community Account Support - Power Platform Community (microsoft.com)   All About GDPR: How It Affects Closing Your Community Account (And Why You Should Think Twice Before You Do)GDPR, the General Data Protection Regulation (GDPR), took effect May 25th 2018. A European privacy law, GDPR imposes new rules on companies and other organizations offering goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents. GDPR applies no matter where you are located, and it affects what happens when you decide to close your account. Read the details here:All About GDPR - Power Platform Community (microsoft.com)   Getting to Know You: Setting Up Your Community Profile, Customizing Your Profile, and More.Your community profile helps other members of the community get to know you as you begin to engage and interact. Your profile is a mirror of your activity in the community. Find out how to set it up, change your avatar, adjust your time zone, and more. Click on the link below to find out how:Community Profile, Time Zone, Picture (Avatar) & D... - Power Platform Community (microsoft.com)   That's it for this week. Tune in for more Tuesday Tips next Tuesday and join the community as we get "Back to Basics."

Announcing the MPPC's Got Power Talent Show at #MPPC23

Are you attending the Microsoft Power Platform Conference 2023 in Las Vegas? If so, we invite you to join us for the MPPC's Got Power Talent Show!      Our talent show is more than a show—it's a grand celebration of connection, inspiration, and shared journeys. Through stories, skills, and collective experiences, we come together to uplift, inspire, and revel in the magic of our community's diverse talents. This year, our talent event promises to be an unforgettable experience, echoing louder and brighter than anything you've seen before.    We're casting a wider net with three captivating categories:  Demo Technical Solutions: Show us your Power Platform innovations, be it apps, flows, chatbots, websites or dashboards... Storytelling: Share tales of your journey with Power Platform. Hidden Talents: Unveil your creative side—be it dancing, singing, rapping, poetry, or comedy. Let your talent shine!    Got That Special Spark? A Story That Demands to Be Heard? Your moment is now!  Sign up to Showcase Your Brilliance: https://aka.ms/MPPCGotPowerSignUp  Deadline for submissions: Thursday, Sept 28th    How It Works:  Submit this form to sign up: https://aka.ms/MPPCGotPowerSignUp  We'll contact you if you're selected. Get ready to be onstage!  The Spotlight is Yours: Each participant has 3-5 minutes to shine, with insightful commentary from our panel of judges. We’re not just giving you a stage; we’re handing you the platform to make your mark.     Be the Story We Tell: Your talents and narratives will not just entertain but inspire, serving as the bedrock for our community’s future stories and successes.    Celebration, Surprises, and Connections: As the curtain falls, the excitement continues! Await surprise awards and seize the chance to mingle with industry experts, Microsoft Power Platform leaders, and community luminaries. It's not just a show; it's an opportunity to forge connections and celebrate shared successes.    Event Details:  Date and Time: Wed Oct 4th, 6:30-9:00PM   Location: MPPC23 at the MGM Grand, Las Vegas, NV, USA  

September User Group Success Story: Reading Dynamics 365 & Power Platform User Group

The Reading Dynamics 365 and Power Platform User Group is a community-driven initiative that started in September 2022. It has quickly earned recognition for its enthusiastic leadership and resilience in the face of challenges. With a focus on promoting learning and networking among professionals in the Dynamics 365 and Power Platform ecosystem, the group has grown steadily and gained a reputation for its commitment to its members!   The group, which had its inaugural event in January 2023 at the Microsoft UK Headquarters in Reading, has since organized three successful gatherings, including a recent social lunch. They maintain a regular schedule of four events per year, each attended by an average of 20-25 enthusiastic participants who enjoy engaging talks and, of course, pizza.   The Reading User Group's presence is primarily spread through LinkedIn and Meetup, with the support of the wider community. This thriving community is managed by a dedicated team consisting of Fraser Dear, Tim Leung, and Andrew Bibby, who serves as the main point of contact for the UK Dynamics 365 and Power Platform User Groups.   Andrew Bibby, an active figure in the Dynamics 365 and Power Platform community, nominated this group due to his admiration for the Reading UK User Group's efforts. He emphasized their remarkable enthusiasm and success in running the group, noting that they navigated challenges such as finding venues with resilience and smiles on their faces. Despite being a relatively new group with 20-30 members, they have managed to achieve high attendance at their meetings.   The group's journey began when Fraser Dear moved to the Reading area and realized the absence of a user group catering to professionals in the Dynamics 365 and Power Platform space. He reached out to Andrew, who provided valuable guidance and support, allowing the Reading User Group to officially join the UK Dynamics 365 and Power Platform User Groups community.   One of the group's notable achievements was overcoming the challenge of finding a suitable venue. Initially, their "home" was the Microsoft UK HQ in Reading. However, due to office closures, they had to seek a new location with limited time. Fortunately, a connection with Stephanie Stacey from Microsoft led them to Reading College and its Institute of Technology. The college generously offered them event space and support, forging a mutually beneficial partnership where the group promotes the Institute and encourages its members to support the next generation of IT professionals.   With the dedication of its leadership team, the Reading Dynamics 365 and Power Platform User Group is poised to continue growing and thriving! Their story exemplifies the power of community-driven initiatives and the positive impact they can have on professional development and networking in the tech industry. As they move forward with their upcoming events and collaborations with Reading College, the group is likely to remain a valuable resource for professionals in the Reading area and beyond.  

A Celebration of What We've Achieved--And Announcing Our Winners

As the sun sets on the #SummerofSolutions Challenge, it's time to reflect and celebrate! The journey we embarked upon together was not just about providing answers – it was about fostering a sense of community, encouraging collaboration, and unlocking the true potential of the Power Platform tools.   From the initial announcement to the final week's push, the Summer of Solutions Challenge has been a whirlwind of engagement and growth. It was a call to action for every member of our Power Platform community, urging them to contribute their expertise, engage in discussions, and elevate collective knowledge across the community as part of the low-code revolution.   Reflecting on the Impact As the challenge ends, it's essential to reflect on the impact it’s had across our Power Platform communities: Community Resilience: The challenge demonstrated the resilience of our community. Despite geographical distances and diverse backgrounds, we came together to contribute, learn, and collaborate. This resilience is the cornerstone of our collective strength.Diverse Expertise: The solutions shared during the challenge underscore the incredible expertise within our community. From intricate technical insights to creative problem-solving, our members showcased their diverse skill sets, enhancing our community's depth.Shared Learning: Solutions spurred shared learning. They provided opportunities for members to grasp new concepts, expand their horizons, and uncover the Power Platform tools' untapped potential. This learning ripple effect will continue to shape our growth. Empowerment: Solutions empowered community members. They validated their knowledge, boosted their confidence, and highlighted their contributions. Each solution shared was a step towards personal and communal empowerment. We are proud and thankful as we conclude the Summer of Solutions Challenge. The challenge showed the potential of teamwork, the benefit of knowledge-sharing, and the resilience of our Power Platform community. The solutions offered by each member are more than just answers; they are the expression of our shared commitment to innovation, growth, and progress!     Drum roll, Please... And now, without further ado, it's time to announce the winners who have risen above the rest in the Summer of Solutions Challenge!   These are the top community users and Super Users who have not only earned recognition but have become beacons of inspiration for us all.   Power Apps Community:  Community User Winner: @SpongYe Super User Winner: Pending Acceptance Power Automate Community:  Community User Winner: @trice602 Super User Winner: @Expiscornovus  Power Virtual Agents Community: Community User Winner: Pending AcceptanceSuper User: Pending Acceptance Power Pages Community: Community User Winner: @OOlashyn Super User Winner: @ChristianAbata   We are also pleased to announced two additional tickets that we are awarding to the Overall Top Solution providers in the following communities:    Power Apps: @LaurensM   Power Automate: @ManishSolanki    Thank you for making this challenge a resounding success. Your participation has reaffirmed the strength of our community and the boundless potential that lies within each of us. Let's keep the spirit of collaboration alive as we continue on this incredible journey in Power Platform together.Winners, we will see you in Vegas! Every other amazing solutions superstar, we will see you in the Community!Congratulations, everyone!

September featured user group leader

 Ayonija Shatakshi, a seasoned senior consultant at Improving, Ohio, is a passionate advocate for M365, SharePoint, Power Platform, and Azure, recognizing how they synergize to deliver top-notch solutions. Recently, we asked Ayonija to share her journey as a user group leader, shedding light on her motivations and the benefits she's reaped from her community involvement.      Ayonija embarked on her role as a user group leader in December 2022, driven by a desire to explore how the community leveraged various Power Platform components. When she couldn't find a suitable local group, she decided to create one herself!    Speaking about the impact of the community on her professional and personal growth, Ayonija says, "It's fascinating to witness how everyone navigates the world of Power Platform, dealing with license constraints and keeping up with new features. There's so much to learn from their experiences.:        Her favorite aspect of being a user group leader is the opportunity to network and engage in face-to-face discussions with fellow enthusiasts, fostering deeper connections within the community. Offering advice to budding user group leaders, Ayonija emphasized the importance of communication and consistency, two pillars that sustain any successful community initiative.      When asked why she encourages others to become user group leaders, Ayonija said, "Being part of a user group is one of the best ways to connect with experienced professionals in the same field and glean knowledge from them. If there isn't a local group, consider starting one; you'll soon find like-minded individuals."      Her highlight from the past year as a user group leader was witnessing consistent growth within the group, a testament to the thriving community she has nurtured. Advocating for user group participation, Ayonija stated, "It's the fastest route to learning from the community, gaining insights, and staying updated on industry trends."   Check out her group: Cleveland Power Platform User Group

An MPPC23 Invitation from Charles Lamanna, CVP of Microsoft Business Applications & Platform

Hear from Corporate Vice President for Microsoft Business Applications & Platform, Charles Lamanna, as he looks ahead to the second annual Microsoft Power Platform Conference from October 3rd-5th 2023 at the MGM Grand in Las Vegas.Have you got your tickets yet? Register today at www.powerplatformconf.com  

Users online (2,507)