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douglas07
Helper I
Helper I

Integration Outlook and jira via Power Automate

Hello everyone!

 

I'm trying to integrate outlook with the Jira platform, in this case when I receive an email in outlook I create an item in some jira board using the email subject as a filter. for that I'm using Power Automate. When I add one of Jira's frames everything goes well, but for all the others the error below appears.

 

The dynamic operation request for the 'ListIssueTypesFields' API operation 'jira' failed with status code 'BadGateway'. Error response: { "error": { "code": 502, "message": "Field 'reporter' of type 'user' is not supported. Please see connector documentation for more info.", "source": "brazil -001.azure-apim.net", "path": "choose\\when[1]\\choose[1]\\when[4]", "policyId": "", "clientRequestId": "cb12e18f- b304-4d40-badb-7ff521524595" } }

 

The strangest thing is that the framework that is enabled is practically a copy of one that is not.

I would like to know how to solve this problem please.

Thank you very much in advance.

 

Att,

Douglas

10 REPLIES 10
KC0587
Regular Visitor

Got the same issue 😞

MarkMc
Advocate I
Advocate I

same here

fernando_uow
New Member

Same issue here

santtu
Frequent Visitor

I have this issue too so the feature seems to be broken. Is there a workaround?

MissyLLane
Frequent Visitor

Me too, any updates on this?

Pyrofriendie
New Member

The fix is.

Go into Jira
Settings cog in the top right - Select Issues
In the left hand pane, under fields choose field configuration.

Find the field configuration for the issue type you are trying to map to.

****502, "message": "Field 'reporter' of type 'user' is not supported*****  This means the reporter field is mandatory - make this optional.

Re-test flow

 

euphoric_guava
Frequent Visitor

Anyone got this fixed?

euphoric_guava
Frequent Visitor

I need the help badly.

What error are you getting?

euphoric_guava
Frequent Visitor

The dynamic operation request to API 'jira' operation 'ListIssueTypesFields' failed with status code 'BadGateway'. Error response: { "error": { "code": 502, "message": "Unable to parse Jira configuration. 'issuetypes' are empty.", "source": "europe-002.azure-apim.net", "path": "choose\\when[1]\\choose[1]\\when[4]", "policyId": "", "clientRequestId": "d49b63dc-3062-49af-94ac-7b539550970d" } }

This is the error i'm getting.

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