Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Microsoft flow, Start an Approval does not send email



My approval using Microsoft flow does not send an email notification. Please help!
Problem: 'Start an approval' does not send an email notification to my outlook inbox- it endlessly loads. However, the approval does appear in my Approvals center in Flow:Snag_4d369740.png seen on the left <--
This is a simple flow, I've tried other 'Start and wait for approval' options as well, same results. 


  • I have the E2 License:
    Microsoft Flow Free
    Microsoft PowerApps Plan 2 Trial
    Power BI (free)
    Office 365 E2.
    But my colleage that has this same license and has the same flow working for him as expected.. he gets the email notification for the approval
  • My connections are all connected and good to go.
  • I have the correct permissions.
  • I am receiving emails from my flow when I do the `Send an Email` option.
  • I checked my junk mail and all my email folders in outlook, nothing.

Approval endlessly loads upon testApproval endlessly loads upon test


Flow configurationFlow configuration


Community Champion
Community Champion

Insure that your admins aren't using any SPAM or mail filtering software that is catching the emails before it arrives to your mailbox. The Flow Approval emails will come from the following account:

Microsoft Flow <>

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

@Brad_Groux , I  can confirm that the following email-

is not blocked as spam.  My colleage was able to get his approval to work and received the email from this account- my account and his have the exact same configurations and license. There is no mail filtering that is blocking these emails either, I've checked. 

Helpful resources

UG GA Amplification 768x460.png

Launching new user group features

Learn how to create your own user groups today!

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

M365 768x460.jpg

Microsoft 365 Collaboration Conference | December 7–9, 2021

Join us, in-person, December 7–9 in Las Vegas, for the largest gathering of the Microsoft community in the world.

Users online (2,590)