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Mutiple emails being sent from tickets being made

I have looked and I have been unable to find the fix to this issue. I have a helpdesk app created with PowerApps and everytime i create a ticket or update a ticket an email is sent out to every ticket that has been created. I am trying to only send tickets to the user when they create a ticket and when their ticket is modified not when or if someone else creates or has thier ticket modified.  Any help on his would be great.



I have the flow going "Get Items" then "Apply to each" then "Switch"   after switch there are four different things that can be choosen for the status of the ticket.


Super User III
Super User III

Re: Mutiple emails being sent from tickets being made

Please post a screen shot of your Flow - that will make it a lot easier to assist.



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Community Support
Community Support

Re: Mutiple emails being sent from tickets being made

Hi @ MDG,


Could you please share a screenshot of the configuration of your flow?


Could you please explain more details about your requirement?


Please share more details so we could provide a proper workaround for you.


Alice Zhang

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