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Anonymous
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Mutiple emails being sent from tickets being made

I have looked and I have been unable to find the fix to this issue. I have a helpdesk app created with PowerApps and everytime i create a ticket or update a ticket an email is sent out to every ticket that has been created. I am trying to only send tickets to the user when they create a ticket and when their ticket is modified not when or if someone else creates or has thier ticket modified.  Any help on his would be great.

 

 

I have the flow going "Get Items" then "Apply to each" then "Switch"   after switch there are four different things that can be choosen for the status of the ticket.

 

2 REPLIES 2
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Super User III
Super User III

Re: Mutiple emails being sent from tickets being made

Please post a screen shot of your Flow - that will make it a lot easier to assist.

 

Scott

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Scott
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Community Support
Community Support

Re: Mutiple emails being sent from tickets being made

Hi @ MDG,

 

Could you please share a screenshot of the configuration of your flow?

 

Could you please explain more details about your requirement?

 

Please share more details so we could provide a proper workaround for you.

 

Regards,
Alice Zhang

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