Not Receiving eMail After Form is Submitted

[katzgroup]

Hello,

I'd like to thank in advance for your assistance, but after trying for days to tackle this issue, I've reached a dead end.

I am using Power Automate to send a customized email to a user once a Microsoft Form is submitted. I have created a form in Microsoft Forms.  Please see attached picture to view the form Settings in Microsoft Forms. I am the creator of the form and when i preview the form, and fill in the information and submit it at the end for testing, the customized email gets sent and i receive it in my inbox no problem. Everything works great and as it should when im the one submitting the form.

However, when another authorized user who the form has been shared with fills it out, the submission is successful and the respond can be viewed by me (the form creator). However, the email from power automate does not get sent at all (but it does when m the one filling the form).

When I run the flow check in power automate it says the flows are fine and no errors are displayed. when i save the flow it says the flow has been saved successfully and it should work and when itest it myself, everything works wonderfully.

Please take a look at the screen shots to see the power automate settings, the Microsoft Forms settings, and the actual form itself.

I desperately hope someone could help shine some light on this.

THANKS A MILLION IN ADAVANCE.

[DamoBird365]

Hi @katzgroup 

Most likely it’s because your email action is connected as you and you are trying to send an email as the person who submitted the form. You won’t necessarily have rights to send on behalf of these users and would need this setup.

If you remove the send as dynamic value, the flow should send an email as you/owner.

Damien