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UrsineWelles
Frequent Visitor

On New Email - can't set "From"

Hello Power Automate Community,

 

I've set up a task to save email attachments to a SharePoint space whenever certain emails arrive using the On New Email Office 365 trigger. I have been able to use the Subject Filter to restrict to the kinds of emails I am interested in but I would really like to narrow it down further by specifying the sender in the "From" field. The problem I am having is that I cannot get the sender to stick. If I try putting my own email in it or a colleagues that will stay but if I put the correct address in when I save the Flow the field is blank again. The sender is external to my organisation so this may be the problem?

I have tried saving the sender as a contact in Outlook but I still can't specify it in the Flow.

 

I couldn't see anything in the guidance to say that external addresses could not be set in the From field.

 

Any help will be gratefully received!

1 ACCEPTED SOLUTION

Accepted Solutions
Mari
Community Support
Community Support

Hi @UrsineWelles!

 

To keep the email address you need to press the "Enter" key after typing it.

Please notice how it gets recognized by flow after pressing "Enter".

Mari_1-1592617774425.png

 

Mari_0-1592617616927.png

If this reply has answered your question or resolved your challenge, please consider marking it as a Solution. This helps other users find it more easily via search.

View solution in original post

6 REPLIES 6
Mari
Community Support
Community Support

Hi @UrsineWelles!

 

To keep the email address you need to press the "Enter" key after typing it.

Please notice how it gets recognized by flow after pressing "Enter".

Mari_1-1592617774425.png

 

Mari_0-1592617616927.png

If this reply has answered your question or resolved your challenge, please consider marking it as a Solution. This helps other users find it more easily via search.

Thanks, @Mari.

 

That was simple! I had no idea that sometimes you need to press Enter to get the step to recognise what you've entered. I will certainly remember this in future if I come across a similar problem in other steps.

Pstork1
Dual Super User
Dual Super User

Disregard.  I missread the post.



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Chipper
Helper II
Helper II

I am having the same issue, the enter key doesn't work for me.  I am on a mac however.

justinas_r
Frequent Visitor

I am having the same issue, and enter key does not work for me either. This looks like a new bug.

VictorIvanidze
Community Champion
Community Champion

See https://powerusers.microsoft.com/t5/Using-Flows/Email-addresses-in-the-From-box-in-my-flow/m-p/14088...

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