Showing results for 
Search instead for 
Did you mean: 
New Member

Outlook 365: Get emails: displayed name of the sender

The "Get emails" action can get the email address of the sender, but the displayed name seems to get lost. Is it accessible somewhere?

Community Support
Community Support

Hi @nintendroid,


The output of “Get emails” action is an array which doesn't contain Display Name property of the sender. We can get email address of the sender from From property that is email data type. If you want to achieve the sender's display name, please take a try with the following workaround:

  1. Add “Office 365 Users”-> “Get user profile” action
  2. Set User to a specific email address2.jpg


The result of running the flow as below:1.PNG


 More details about “Get emails” action and “Get User profile” action, please read the article as below:

Get emails action

Get User profile


Best regards,


Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Not applicable

Thanks for providing this work around. However, this will only work for internal O365 users not external email sender's. Do you have any work around to extract the sender display name like outlook does in either flow or powerapps.

This is very interesting, but I'm more interested in emails coming from outside my organization.

Anyone else worked this out yet for exteranl emails? I am working on this too. 

New Member

It took me quite some time to come up with my own solution.

The triggerbody of a new email does not contain the sender's name, only their email address. This lead me to utilizing the Export Email action available from the Office 365 Outlook connector. Once exported, I had the complete email headers in raw format. Then it was a matter of obtaining the indices for "From: " and "To: " keywords from the email headers and then using a substring command to get the name.

If I could figure how to insert an image, I would.  (Edit: I had to be a registered member first before the option was working.) Instead, here are my variable definitions.

FromIndex, Integer, indexOf(body('Export_email'),'From: ')

ToIndex, Integer, indexOf(body('Export_email'),'To: ')

FromLine, String, substring(body('Export_email'),variables('FromIndex'),sub(variables('ToIndex'),variables('FromIndex')))

FromName, String, substring(variables('FromLine'),6,sub(indexOf(variables('FromLine'),'<'),7))

The FromName is the ultimate variable you want. I'm sure you could merge everything together but breaking it up this way is much more readable.

2018-05-04 13_42_04-Edit your flow _ Microsoft Flow.png

Not applicable

That is very clever! Thanks for sharing I will give it a go.

Thanks very much for this, exactly what I was looking for!


One slight issue, for new emails this works fine, but when a reply to an email comes in it fails at Initialize variable 3 with the below error:

InvalidTemplate. Unable to process template language expressions in action 'Initialize_variable_3' inputs at line '1' and column '2622': 'The template language function 'substring' parameters are out of range: 'start index' and 'length' must be non-negative integers and their sum must be no larger than the length of the string. Please see for usage details.'.
Any ideas?
Many thanks

@GaryHounslow wrote:


One slight issue, for new emails this works fine, but when a reply to an email comes in it fails at Initialize variable 3 with the below error:

Any ideas?

Sorry, I'm not maintaining the code. I originally provided the "solution" to fix a one-off problem but am not actively working on that project any longer.


Not applicable

I had a similar problem.

When MS Flow replied to an external email I wanted to make sure I was using the persons First name "Hi Bob,".


What I ended up doing was creating an address list in Sharepoint that included the persons first name.

If the Flow didn't find the email address info in the SharePoint list I sent an email to myself so that I knew there was a missing email.


This was for a fairly low volume of email addresses that are mostly known to me.


Community Champion
Community Champion

Hello, @nintendroid!

 Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @Anonymous‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!

Thank you for being an active member of the Flow Community!

Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager

Helpful resources


Power Platform Connections - Episode 7 | March 30, 2023

Episode Seven of Power Platform Connections sees David Warner and Hugo Bernier talk to Dian Taylor, alongside the latest news, product reviews, and community blogs.     Use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show.  

Announcing | Super Users - 2023 Season 1

Super Users – 2023 Season 1    We are excited to kick off the Power Users Super User Program for 2023 - Season 1.  The Power Platform Super Users have done an amazing job in keeping the Power Platform communities helpful, accurate and responsive. We would like to send these amazing folks a big THANK YOU for their efforts.      Super User Season 1 | Contributions July 1, 2022 – December 31, 2022  Super User Season 2 | Contributions January 1, 2023 – June 30, 2023    Curious what a Super User is? Super Users are especially active community members who are eager to help others with their community questions. There are 2 Super User seasons in a year, and we monitor the community for new potential Super Users at the end of each season. Super Users are recognized in the community with both a rank name and icon next to their username, and a seasonal badge on their profile.  Power Apps  Power Automate  Power Virtual Agents  Power Pages  Pstork1*  Pstork1*  Pstork1*  OliverRodrigues  BCBuizer  Expiscornovus*  Expiscornovus*  ragavanrajan  AhmedSalih  grantjenkins  renatoromao    Mira_Ghaly*  Mira_Ghaly*      Sundeep_Malik*  Sundeep_Malik*      SudeepGhatakNZ*  SudeepGhatakNZ*      StretchFredrik*  StretchFredrik*      365-Assist*  365-Assist*      cha_cha  ekarim2020      timl  Hardesh15      iAm_ManCat  annajhaveri      SebS  Rhiassuring      LaurensM  abm      TheRobRush  Ankesh_49      WiZey  lbendlin      Nogueira1306  Kaif_Siddique      victorcp  RobElliott      dpoggemann  srduval      SBax  CFernandes      Roverandom  schwibach      Akser  CraigStewart      PowerRanger  MichaelAnnis      subsguts  David_MA      EricRegnier  edgonzales      zmansuri  GeorgiosG      ChrisPiasecki  ryule      AmDev  fchopo      phipps0218  tom_riha      theapurva  takolota     Akash17  momlo     BCLS776  Shuvam-rpa     rampprakash  ScottShearer     Rusk  ChristianAbata     cchannon  Koen5     a33ik  Heartholme     AaronKnox  okeks      Matren   David_MA     Alex_10        Jeff_Thorpe        poweractivate        Ramole        DianaBirkelbach        DavidZoon        AJ_Z        PriyankaGeethik        BrianS        StalinPonnusamy        HamidBee        CNT        Anonymous_Hippo        Anchov        KeithAtherton        alaabitar        Tolu_Victor        KRider        sperry1625        IPC_ahaas      zuurg    rubin_boer   cwebb365   Dorrinda   G1124   Gabibalaban   Manan-Malhotra   jcfDaniel   WarrenBelz   Waegemma   drrickryp   GuidoPreite    If an * is at the end of a user's name this means they are a Multi Super User, in more than one community. Please note this is not the final list, as we are pending a few acceptances.  Once they are received the list will be updated. 

Register now for the Business Applications Launch Event | Tuesday, April 4, 2023

Join us for an in-depth look into the latest updates across Microsoft Dynamics 365 and Microsoft Power Platform that are helping businesses overcome their biggest challenges today.   Find out about new features, capabilities, and best practices for connecting data to deliver exceptional customer experiences, collaborating, and creating using AI-powered capabilities, driving productivity with automation—and building towards future growth with today’s leading technology.   Microsoft leaders and experts will guide you through the full 2023 release wave 1 and how these advancements will help you: Expand visibility, reduce time, and enhance creativity in your departments and teams with unified, AI-powered capabilities.Empower your employees to focus on revenue-generating tasks while automating repetitive tasks.Connect people, data, and processes across your organization with modern collaboration tools.Innovate without limits using the latest in low-code development, including new GPT-powered capabilities.    Click Here to Register Today!    

Check out the new Power Platform Communities Front Door Experience!

We are excited to share the ‘Power Platform Communities Front Door’ experience with you!   Front Door brings together content from all the Power Platform communities into a single place for our community members, customers and low-code, no-code enthusiasts to learn, share and engage with peers, advocates, community program managers and our product team members. There are a host of features and new capabilities now available on Power Platform Communities Front Door to make content more discoverable for all power product community users which includes ForumsUser GroupsEventsCommunity highlightsCommunity by numbersLinks to all communities Users can see top discussions from across all the Power Platform communities and easily navigate to the latest or trending posts for further interaction. Additionally, they can filter to individual products as well.   Users can filter and browse the user group events from all power platform products with feature parity to existing community user group experience and added filtering capabilities.     Users can now explore user groups on the Power Platform Front Door landing page with capability to view all products in Power Platform.      Explore Power Platform Communities Front Door today. Visit Power Platform Community Front door to easily navigate to the different product communities, view a roll up of user groups, events and forums.

Microsoft Power Platform Conference | Registration Open | Oct. 3-5 2023

We are so excited to see you for the Microsoft Power Platform Conference in Las Vegas October 3-5 2023! But first, let's take a look back at some fun moments and the best community in tech from MPPC 2022 in Orlando, Florida.   Featuring guest speakers such as Charles Lamanna, Heather Cook, Julie Strauss, Nirav Shah, Ryan Cunningham, Sangya Singh, Stephen Siciliano, Hugo Bernier and many more.   Register today:   

Users online (4,603)