cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mmcgrath
Advocate I
Advocate I

Outlook Not Allowing Actionable Message Functionality in Desktop

I'm running into an issue with desktop Outlook where the approval email doesn't display the actionable message functionality. I've started in safe mode and it still didn't work. I uninstalled and then installed Office and that did nothing. It doens't seem to be working for other users either when they use my demo approval flow. The functionality does work correctly if I use Outlook on the web, but just not in the desktop version of Outlook.

 

Oddly, I had a service account provisioned recently and the functionality works just fine for that account in the desktop version. I'm wondering if there is some setting that is different for the newly provisioned account versus accounts that have been active for some time. Any assistance would be greatly appreciated!ApprovalOutlook.jpg

7 REPLIES 7
v-bacao-msft
Community Support
Community Support

Hi @mmcgrath ,

 

Please show us the version of outlook client which you are using.

Actionable messages are available to all customer mailboxes on Exchange Online in Office 365 with a supported client. 

This is the table lists the availability of actionable messages for current Outlook clients, please check it:

https://docs.microsoft.com/en-us/outlook/actionable-messages/#outlook-version-requirements-for-actio...

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
ScottShearer
Super User
Super User

@McGrath
Your Outlook desktop app may be out of date. Try loading the latest version of Outlook.
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

Hello, @v-bacao-msft . I'm using Office 365 Pro Plus v.1902, Build 11328.20368. When I log in with the newly provisioned service account on this same machine (which is using the same Office install of course), the actionable messages work no problem. For the trouble account in question, I started in safe mode, created a new Outlook profile and even went so far as to turn off all add-ins, but nothing has worked yet.

 

This is making me think it has something to do with account settings and not specifically related to Outlook? I've read other posts where users are having the same issue as me, so it doesn't seem to be a one-off issue.

 

Outlook Version.jpg

@v-bacao-msft Could this be due to where the account is provisioned? My original account is very likely provisioned on-prem whereas the newly provisioned account was provisioned in Office365 cloud.

rjhale
Advocate IV
Advocate IV

Did you ever figure this out?  I can get the test messages from the playground to appear in Outlook on the Web, however; they show up blank in the full Outlook client (using ProPlus monthly channel).  I'm really at a loss as to why it wouldn't render in the latest version of Outlook.  

tommalt
Frequent Visitor

Hi - did anyone get this resolved? I'm getting similar issues - the Approve and Reject, plus comments work ok in the Desktop app, but links don't open at all - but they do using Outlook Online.

 

The links in the original message, not the actionable message do work ok.

 

cheers,

 

Tom

Thico1978
New Member

Somehow I also facing the same problem. Previously it works fine. but now it doesn't. 

This only affect on Outlook Desktop. The Actionable Message still works in OWA.

I have reinstall my Outlook Desktop to 

Microsoft® Outlook® for Microsoft 365 MSO (Version 2110 Build 16.0.14527.20234) 64-bit

but the problem still persist.

 

Is There any workaround for this?

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

New Ideas Forum MPA.jpg

A new place to submit your Ideas for Power Automate

Announcing a new way to share your feedback with the Power Automate Team.

MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

365 EduCon 768x460.png

Microsoft 365 EduCon

Join us for two optional days of workshops and a 3-day conference, you can choose from over 130 sessions in multiple tracks and 25 workshops.

Users online (2,682)