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Outlook Not Allowing Actionable Message Functionality in Desktop

I'm running into an issue with desktop Outlook where the approval email doesn't display the actionable message functionality. I've started in safe mode and it still didn't work. I uninstalled and then installed Office and that did nothing. It doens't seem to be working for other users either when they use my demo approval flow. The functionality does work correctly if I use Outlook on the web, but just not in the desktop version of Outlook.


Oddly, I had a service account provisioned recently and the functionality works just fine for that account in the desktop version. I'm wondering if there is some setting that is different for the newly provisioned account versus accounts that have been active for some time. Any assistance would be greatly appreciated!ApprovalOutlook.jpg

Community Support Team
Community Support Team

Re: Outlook Not Allowing Actionable Message Functionality in Desktop

Hi @mmcgrath ,


Please show us the version of outlook client which you are using.

Actionable messages are available to all customer mailboxes on Exchange Online in Office 365 with a supported client. 

This is the table lists the availability of actionable messages for current Outlook clients, please check it:


Best Regards,

Community Support Team _ Barry
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Super User
Super User

Re: Outlook Not Allowing Actionable Message Functionality in Desktop

Your Outlook desktop app may be out of date. Try loading the latest version of Outlook.
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Re: Outlook Not Allowing Actionable Message Functionality in Desktop

Hello, @v-bacao-msft . I'm using Office 365 Pro Plus v.1902, Build 11328.20368. When I log in with the newly provisioned service account on this same machine (which is using the same Office install of course), the actionable messages work no problem. For the trouble account in question, I started in safe mode, created a new Outlook profile and even went so far as to turn off all add-ins, but nothing has worked yet.


This is making me think it has something to do with account settings and not specifically related to Outlook? I've read other posts where users are having the same issue as me, so it doesn't seem to be a one-off issue.


Outlook Version.jpg

Level: Powered On

Re: Outlook Not Allowing Actionable Message Functionality in Desktop

@v-bacao-msft Could this be due to where the account is provisioned? My original account is very likely provisioned on-prem whereas the newly provisioned account was provisioned in Office365 cloud.

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