cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
PowerTegga
Advocate I
Advocate I

Problems with Power Automate Approval - opens in web instead of embeded in Outlook on pc or on Outlook Web

Hi.

 

Suddenly Approvals doesn't work directly in Outlook web or in Outlook on PC for a customer.

 

When I test with my user in Outlook web it works:

 
 

error 1.png

 

For the other users, it looks like this in both Outlook web and the app:

error 2.png

Anyone know what is wrong here?

1 ACCEPTED SOLUTION

Accepted Solutions
annajhaveri
Community Champion
Community Champion

@PowerTegga  has there been any email security or filtering been implemented in your tenant, it looks like actionable messages are blocked due to that. We have faced this issue before where Mimecast was blocking the actionable messages, so we had to create exceptions for emails that are sent from maccount@microsoft.com email address.

Regards,
Anna Jhaveri

If I have answered your question, please mark the post as Solved to help other users to identify the correct answer
If you like my response, please give it a Thumbs Up.

View solution in original post

2 REPLIES 2
annajhaveri
Community Champion
Community Champion

@PowerTegga  has there been any email security or filtering been implemented in your tenant, it looks like actionable messages are blocked due to that. We have faced this issue before where Mimecast was blocking the actionable messages, so we had to create exceptions for emails that are sent from maccount@microsoft.com email address.

Regards,
Anna Jhaveri

If I have answered your question, please mark the post as Solved to help other users to identify the correct answer
If you like my response, please give it a Thumbs Up.
PowerTegga
Advocate I
Advocate I

Thanks for your reply, @annajhaveri . We will check it out and see if it solves the problem 🙂

Helpful resources

Announcements
 WHAT’S NEXT AT MICROSOFT IGNITE 2022

WHAT’S NEXT AT MICROSOFT IGNITE 2022

Explore the latest innovations, learn from product experts and partners, level up your skillset, and create connections from around the world.

Register for a Free Workshop.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

September Events 2022

Check out all of these events

Attend in person or online, there are incredible conferences and events happening all throughout the month of September.

Users online (3,294)