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PowerTegga
Advocate I
Advocate I

Problems with Power Automate Approval - opens in web instead of embeded in Outlook on pc or on Outlook Web

Hi.

 

Suddenly Approvals doesn't work directly in Outlook web or in Outlook on PC for a customer.

 

When I test with my user in Outlook web it works:

 
 

error 1.png

 

For the other users, it looks like this in both Outlook web and the app:

error 2.png

Anyone know what is wrong here?

1 ACCEPTED SOLUTION

Accepted Solutions
annajhaveri
Community Champion
Community Champion

@PowerTegga  has there been any email security or filtering been implemented in your tenant, it looks like actionable messages are blocked due to that. We have faced this issue before where Mimecast was blocking the actionable messages, so we had to create exceptions for emails that are sent from maccount@microsoft.com email address.

Regards,
Anna Jhaveri

If I have answered your question, please mark the post as Solved to help other users to identify the correct answer
If you like my response, please give it a Thumbs Up.

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2 REPLIES 2
annajhaveri
Community Champion
Community Champion

@PowerTegga  has there been any email security or filtering been implemented in your tenant, it looks like actionable messages are blocked due to that. We have faced this issue before where Mimecast was blocking the actionable messages, so we had to create exceptions for emails that are sent from maccount@microsoft.com email address.

Regards,
Anna Jhaveri

If I have answered your question, please mark the post as Solved to help other users to identify the correct answer
If you like my response, please give it a Thumbs Up.
PowerTegga
Advocate I
Advocate I

Thanks for your reply, @annajhaveri . We will check it out and see if it solves the problem 🙂

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