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nousername
Level: Power Up

Start and wait for an approval not sending email

When a file is created in a folder an approvle process starts to either approve or reject the file. When I test using the test button, it sends the emails just fine. However, when creating the new file, it just stays in the running stage. Am I missing something? 

Flow.jpgFlow2.jpg

6 REPLIES 6
Super User
Super User

Re: Start and wait for an approval not sending email

@nousername :

 

In your screen shot, it appears as though the Flow is waiting for a response from the approver or approvers.  This behavior is "as designed".  Did you take action on the approval?  Are you saying that the email wasn't sent?  Does the approval appear in the approvals center for the approver?

 

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Scott
nousername
Level: Power Up

Re: Start and wait for an approval not sending email

The email is not sent. There is no approval in my approvals center. I am in the testing phase and I have set myself as the assigned approver. 

Super User
Super User

Re: Start and wait for an approval not sending email

@nousername :

Can you send a screen shot of you Flow in design view?  Please include the approval configuration in the screen shot.

 



 

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Scott
nousername
Level: Power Up

Re: Start and wait for an approval not sending email

Flow3.jpg

Super User
Super User

Re: Start and wait for an approval not sending email

@nousername :

 

I din't see anything wrong with your Flow from the screen shot.

I just did a quick test and had no issues - email was sent, approval was in approvals center.  Everything worked as designed.

 

I would double check the connection used with the approval and make sure that it looks healthy.

I might also delete what you have in "Assigned To" and re-add it.

I did notice that you are using Start and Wait for an approval.  You might want to use Start and Wait for an approval (V2) instead although what you have should work.  If you do this, the response is available via "outcome" rather than "response".

 

Bottomline is this - I would delete/re-add the approval action.

 

 

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If you like my response, please give it a Thumbs Up.

Scott
nousername
Level: Power Up

Re: Start and wait for an approval not sending email

@ScottShearer 

I deleted it. I am having mixed success now out of 3 tests I have recived 1 email. However, all of them have shown up in my approval center.

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