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kakis
Regular Visitor

The request failed. Error code: '502'. Error Message: 'BadGateway'. On Start and wait for Approval.

Hi everyone,

We have recently(2 months) started using D365 CE and all of our flows have been working perfectly since then.
Two days ago we installed Dynamics Marketing and we are now getting a Bad Gateway error on our start and wait for approval flows since then?
I don't really get how installing Marketing broke the approvals?


I have tried the following without any success:
Rebuilt the flow
Saved it as something else

Created a brand new simple approval flow with a manual trigger

Please note Approvals are working fine in all other environments. Is there anything i am missing?
Any Kind of help is appreciated!

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

Hi, thanks for the reply! 
it was none of the above! Microsoft support reached out to me and helped!

 

the solution was adding the read permission on the Approvals Administrator role for the System Job in the customizations tab. After doing that we no longer get the bad gateway error on approvals! 🤷🏻‍♂️ 

View solution in original post

34 REPLIES 34
Johnnyg
Community Support
Community Support

Have you finished new Marketing environment dataverse database provision as below official doc mentioned?
Please share more issue details if you have set up environment db and you already found approval entity under your environment entity table.

https://docs.microsoft.com/en-us/power-automate/get-started-approvals#permissions-to-create-a-datave... 
https://support.microsoft.com/en-us/topic/power-automate-approvals-provisioning-overview-and-trouble... 

Johnnyg_0-1622984487535.png

 

 

Best Regards,
Johnny
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi, thanks for the reply! 
it was none of the above! Microsoft support reached out to me and helped!

 

the solution was adding the read permission on the Approvals Administrator role for the System Job in the customizations tab. After doing that we no longer get the bad gateway error on approvals! 🤷🏻‍♂️ 

Is there any Link to a description / video how to do that?
I am lost in Power Platform Admin Center - found the Approval Administrator, but where do I find the System Job or the customization tab? (Please excuse grammar or other mistakes - I am German). 
502 - Bad Gateway / Power Automate Approval does not work.

MarceloSarmento
New Member

This really did the trick for me. Worked right away.

 

@IngoKlug  here is some documentation on how to do it:

Configure user security in an environment - Power Platform | Microsoft Docs

 

MarceloSarmento_1-1631152248621.png

 

THX - that‘s it!

Solved it for me to!

bhawuks88
Frequent Visitor

I tried all the method in the solution still facing the 502 bad gateway error 

Please assist urgently

Same here, Issue started yesterday. Cant seem to fix it

Were you able to fix it ?

 

RyanTan
Frequent Visitor

Deleted my flow because i tot my flow has some issue. Turns out it's a bug from microsoft?

There is a bug that the product team is working to fix. I think that this may be the root of your issue. 
Here is a workaround until the fix is released.
This workaround needs to be done by the Administrator of the environment.
To grant the "prvReadAsyncOperation" privilege:
    1. Go to Power Platform 
    2. Select Environments
    3. Select the environment in which the error occurs
    4. Select Security Roles > See All
    5. Click the ellipsis (...) next to Approvals Administrator and select Edit
    6. Search for "asyncoperation" (aka "System Job") table (select "Show all tables" if not visible)
    7. Update the read permission to "Organization"

Hi Bhawuks88, 

Thankyou for your guide but I am unable to find that option on step 6 in my Environment. No System Job or asyncoperation Even when Show all Tables is selected. 

Hopefully Microsoft resolves this soon. 

 

PTAP
New Member

Hi Microsoft Community, any target deadline to resolve this issue? I also faced same issue and it caused my Approval Job failed with 503 Bad Gateway, thanks.

Soloadmin77
Frequent Visitor

Does anyone have any status on this? I cant seem to find any outage notification or an issue ID for it. 

tungnguyen2
New Member

Any one have information about the bug ?  I need to fix it urgently

I tried and successfully fixed the errors. Thank you

You must click on show all table it’s not clicked by default 

RyanTan
Frequent Visitor

Hi, can Microsoft team solve this asap? Not ever user has the admin access to solve this issue.

Lawrenzxce13
Regular Visitor

Any updates on this, please.

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