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ChadVKealey
Level 10

Troubleshooting Flow Approvals (message not sent)

Is there any means of diagnosing when a user claims that they did not receive the Approval email for one particular approval? Something from the Flow side, not digging into their mailbox, preferably.

2 REPLIES 2
Community Support Team
Community Support Team

Re: Troubleshooting Flow Approvals (message not sent)

Hi @ChadVKealey,

 

Without digging into their mailbox, please go to Approvals center on their Flow portal, then if the approval request has already been sent, it could be checked at Approvals center, screenshot likes below:

1.PNG

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
ChadVKealey
Level 10

Re: Troubleshooting Flow Approvals (message not sent)

Sorry, I should have been more clear. When they go into the Approvals Center in Flow, they see it there, but they claim that they never received the email notification. This leads them to believe that they may not be getting other Approval emails. Reliable delivery of those messages is the key to selling folks on the "modern" Approval proct. Even one message going missing is enough for people to stop trusting it, at least for mission critical processes.

So, are there any kind of log files where there is a record of that Approval email being sent? If so, where and what would be the quickest way to find that record?

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