cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

User account or mailbox does not exist.

I created a simple email test flow within a Sharepoint Library. When an item is entered into the library and email is generated and emailed to three people who have valid Office 265 mail accounts. Most of the time the flow works; however, every now and again it will fail with the error "User account or mailbox does not exist.".

 

This has been happening on and off since December. Microsoft Support took a look at it but never resolved it. I want to put something similar in production, but have not because of this issue.

9 REPLIES 9
v-yamao-msft
Community Support
Community Support

Hi mporreca,

 

To test this issue, I create a flow to send an email when a file is created in SharePoint library. In the To field, I enter 3 email addresses who have valid Office 365 mail accounts.

 

Then I upload files to the library to run the flow for several times, seems that the email can be sent to all the three email accounts.

 

So I am not able to reproduce this issue on my side. How long has your flow been running? Could you show me a screenshot for the detailed error message?

 

If possible, please provide your Flow Id for a further investigation.

 


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

Here is the activity where you can see that they run some times, but then stop running with error at other times:

6-13-2017 8-46-54 AM.jpg

 

Here is one that failed:

6-13-2017 8-48-56 AM.jpg

 

Here is the error:

6-13-2017 8-49-32 AM.jpg

 

 

Anonymous
Not applicable

How do I find the Flow ID?

Hi mporreca,

 

Thanks for sharing with us the screenshots.

 

This issue might be a SharePoint issue. It is possible that some users’ information has not completely synced down from AAD to SharePoint, resulting in the issue you are now experiencing. If sufficient properties are not yet synced down to SharePoint, then there is no efficient way to resolve this problem in the Connector. The good news is that this problem should correct itself once the users’ information syncs down to SharePoint. However, you don’t have control over when the information gets synced from AAD to SharePoint. The process that performs that sync is part of SharePoint Online’s infrastructure. So you might have to wait for the sync to occur. Once the user’s information synced down successfully, your flow will run as expected.

 

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

How can something from Sharepoint not sync since December?

 

Why does it work and then not work if something is not Synced from Sharepoint?

 

How can i get sharepoint to sync what ever is missing?

 

How can it be missing a SharePoint email account when email resides in Exchange?

 

I don't understand how this can be  sharepoint issue and I'm about ready to give up on Microsoft Flow because it is unreliable. It can't even issue a simple email!!! I'm even using one of the templates they advertise in the Microsoft templates!!! And no one from Microsoft has helped me!

 

The emails have worked, but then stop, then start, then stop. It's been going on since December 2016. And all email accounts have ben in existance for years! Luckily I have this just working on our own departmental Sharepoint library so we are used to it working sometimes and other times not working. But I am getting pressure to roll something like this out to another department. I've been telling them that Microsoft flow is unreliable for sending emails from SharePoint lists and library.

 

 

Anonymous
Not applicable

How many MONTHs do I have to wait for this to sync correctly?

Anonymous
Not applicable

Its finally working, but every once in awhile (maybe once or twice a month) the flows fail with the same error message. So it has gotten better without any changes on my end.

Anonymous
Not applicable

I'm having the same issue. Works for a long time and then all of a sudden boom it fails with mailbox doesn't exist. I go in and manually rerun the job and it works. Any thoughts?

Anonymous
Not applicable

I get this too, did anyone find a resolution?

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2   Anil_g2   SharonS2  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Top Kudoed Authors
Users online (4,963)