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smcgill
Frequent Visitor

Using Sent on behalf of feature

I have several flows which kick off email notifications.  I'm using the "From (Send as)" feature, so users get an email from our SharePointonline service instead of me.  The problem is that all of those notifications appear in my sent folder and there are a TON of them.  I set up an Outlook rule by email subject to send those "sent" items directly to my deleted folder, but it's not working, and I think it's because I'm not really sending the emails; they are being sent on my behalf by SharePointonline.  Is there anything I can do with the flow to stop these notifications from appearing in my sent folder?  Thanks!

2 ACCEPTED SOLUTIONS

Accepted Solutions

Hi @smcgill ,

 

Can you try using the Use Send an email from a shared mailbox (V2) action in your flow:

Snag_56629cd.png

 

And check that you also have the Send As permission, in addition to Full Access.


Ellis
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View solution in original post

smcgill
Frequent Visitor

I just set up a test flow as you suggested, and it is still showing it is sent on my behalf by SharePointonline. I'll check with our IT department to make sure this is really a shared mailbox, and if not, we'll get it set up.  Thanks so much for your advice!

View solution in original post

4 REPLIES 4
ekarim2020
Super User
Super User

Hi @smcgill ,

 

Try the following:

 

(1) Use a shared mailbox

Snag_5330cd7.png

A shared mailbox won't consume an MS 365 license. An existing mailbox can easily be converted to a shared mailbox by your Exchange Admin.

 

(2) Send As and Full Access permissions

Snag_53a1ce2.png

Under the mailbox delegation settings, get your Exchange Admin to add your user account to the Send As and Read and manage (Full Access) permissions.

 

(3) Use Send an email from a shared mailbox (V2) action

Snag_53ded43.png

Sample runtime output

The Sent Items folder of the shared mailbox:

Snag_54b82ec.png


Ellis
____________________________________
If I have answered your question, please mark the post as Solved.
If you like my response, please give it a Thumbs Up.

 

smcgill
Frequent Visitor

We are already using a shared mailbox and I have full access.  The "From (Send as)" field is under "Show Advanced Options" in your screenshot above, and looks like this: 

smcgill_3-1652909239243.png

The email in my sent folder shows that I sent it to the individual's name, and it looks like this:

smcgill_1-1652909043592.png

 

 

Hi @smcgill ,

 

Can you try using the Use Send an email from a shared mailbox (V2) action in your flow:

Snag_56629cd.png

 

And check that you also have the Send As permission, in addition to Full Access.


Ellis
____________________________________
If I have answered your question, please mark the post as Solved.
If you like my response, please give it a Thumbs Up.

smcgill
Frequent Visitor

I just set up a test flow as you suggested, and it is still showing it is sent on my behalf by SharePointonline. I'll check with our IT department to make sure this is really a shared mailbox, and if not, we'll get it set up.  Thanks so much for your advice!

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