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Tiffany-Jo
Helper V
Helper V

When Flow Failed

Hi 

When the flow failed, we received the notification that told *** run failed 3 times.
After I checked the run history,  I found only one failed record. Could you please kindly tell why there is the gap?
And then I opened the run that failed and I clicked the Resubmit, this time it run successfully, however the status of this run itself is still Failed. I am afraid the notification will be sent constantly.Is my understanding correct? Is there any way to change the status if it is Failed?

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3 REPLIES 3
Gristy
Resident Rockstar
Resident Rockstar

Hello,

 

I have noticed that there are sometimes more numbers in the email than shown in the UI.

 

This may be because some flow runs have been cleaned up. The best thing to monitor with would be FlowStudioApp and keep an eye on your flow.

 

A resubmission is a "new flow" run and will incorporate any changes you have made to fix any problematic actions.

 

Therefore the original will remain in the failed state.

 

You can capture errors and set the run to successful but this will make your flow more complex, as it could error at any action etc.

HI @Gristy Thank you very much.

 

If the resubmission will fix any problematic actions, the notification will not be sent, right?

 

Gristy
Resident Rockstar
Resident Rockstar

The resubmission runs with the latest version of the flow, whereas the failed one could of run of a previous version.

 

For instance if there was a action that was causing the flow to fail then a resubmission would avoid this action if the action has been deleted.

 

Hope that helps clear this up 🙂 But yes if its successfully running = no email.

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