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Anonymous
Not applicable

When a new email arrives then work item will create in ADO

Hi Team,

When I emailed "help.ado@tally.com" then the work item creates automatically.

 If I replied to that email then again ticket is creating(It will be a duplicate). But my requirement is when I replied to that email then it should update it in the Work Item discussion or description. How do I achieve this?

 

Regards,

Andrews

 

5 REPLIES 5
Mira_Ghaly
Dual Super User
Dual Super User

Hi @Anonymous 

To prevent the duplicate please check the below but i could not find a way to retrieve the Work Item by Title rather than by Id so that you can update it

Mira_Ghaly_0-1599737505218.png

 

 

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Anonymous
Not applicable

No its not fixed @Mira_Ghaly 

Still, the new work items creating 

@Anonymous 

Can you add a new compose data operation with the subject in place and observe how the subject appears in case of reply from the flow history?

 

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Anonymous
Not applicable

Hi @Mira_Ghaly -  With your suggestion am able to prevent the duplicate work item with the condition. But could you please help me when i reply to email then the email will update in Description or Discussion to retrieve the Work Item.

@Anonymous 

I have tried to figure out this but the problem is that i could not find any way to retrieve the work item id so we can append/update item.

 

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