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shalini
Frequent Visitor

how can one send mail to manager based on the organization chart

My requirement is to send escalation mail at each level in organization chart.

 

6 REPLIES 6
ScottShearer
Super User III
Super User III

You should be able to use the Get Manager action to retrieve anyone's manager assuming that Office 365 knows your org chart.

Can you be a bit more specific about your requirement?
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Scott
v-xida-msft
Community Support
Community Support

Hi @shalini,

 

Could you please share more details about your scenario?

Do you want to send an email to the Manager within your Organization?

Further, could you please share more details about your organization chart?

 

I agree with @ScottShearer's thought almost. You could add the "Get manager (V2)" action of Office 365 Users connector within your flow to get the manager profile of a specific user, then send an email to the Manager based on the Mail dynamic content of the "Get manager (V2)" action.

 

I have made a test on my side and please take a try with the following workaround:

  • Add a proper trigger, here I use Flow Button trigger.
  • Add a Variables-> "Initialize variable" action, Name set to InitialUser, Type set to String and Value set to Test3@xxxxxx.xxmicrosoft.com

Note: I assume that the user Test3@xxxxxx.xxmicrosoft.com is the lowest level member within your Organization chart.

 

  • Add a Do Until action, within Condition box, click "Edit in advanced mode", type the following formula:
@empty(variables('InitialUser'))
  • Within "Do Until" action, add a "Get manager (V2)" action, the User (UPN) field set to InitialUser variable. Add a Parallel branch action, within left branch, add a "Send an email" action, To field set to Mail dynamic content of the "Get manager (V2)" action, then add a "Set variable" action, Name choose InitialUser, Value set to Mail dynamic content of the "Get manager (V2)" action.

         Within right branch, add a "Set variable" action, Name choose InitialUser, Value set to null expression. Then click "Menu" button-> "Configure run after" option, within the "Set variable" should run after panel, select has failed option as below:11.JPG

 

Image reference:12.JPG

 

13.JPG

 

 

The flow works successfully as below:14.JPG

 

More details about using expression in flow actions, please check the following article:

https://flow.microsoft.com/en-us/blog/use-expressions-in-actions/

 

More details about the Configure run after option, please check the following article:

https://flow.microsoft.com/en-us/blog/error-handling/

 

 

 

Best regards,

Kris

 

 

 

 

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks both of you.I will try it and let you know about it 

I am facing an issue while sending mail to managers in an organization recursively at top level.

the flow failed at last when flow cannot find the top level manger's manager.

How can be overcome this situation where the manager's manager does not exist.the flow does not give successfull run even though it reaches to the top level in hierarchy. when get manager fails.Manager.png

 

Can you post a screen shot of your do until loop?

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

Please find the screenshotsManagerApproval.png

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