"Remind for follow up on important emails sent, with no response" not triggering from Office 365 Outlook

[jporter]

Hi All,

I'm having trouble with the "Remind for follow up on important emails sent, with no response" workflow.  It works when I tested the flow using "data from Office 365", but it does not work whenever I send a high priority email from the Office 365 Outlook account ( I tested it by sending high priority emails to my colleague).    Does anyone have suggestions on how I can get this template to work properly?  See images below.  Any guidance would be appreciated!

Test Flow Results

When I sent test emails to coworker

Here are the settings for my workflow

[v-alzhan-msft]

Hi @jporter ,

Why are you has two trigger in the flow?

One flow could only has one trigger, the trigger when a send an emails wouldn't work, you should only create a flow with trigger when a new email arrives, and when a new email arrives, the flow would run.

Best Regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[jporter]

Hi @v-alzhan-msft  ,

Thank you for your response.  I used the public template (see link below) for this workflow and it automatically generated the triggers you saw.

When I send an email marked as high importance, I want to get a prompt response. However, sometimes my co-workers may not respond quickly. This flow should remind me X hours after I send an email marked as High Importance, if, and only if, nobody responds to it.

I'd like to receive an email notification only when my coworker has not responded to a high importance email I sent, after a certain period of time.  I hope this provides clarity to my goal for this workflow.

Thanks!

https://us.flow.microsoft.com/en-us/galleries/public/templates/2b5075ef950548339116c00149b7d6f4/remi...

[jporter · Accepted solution]

Hi everyone,

I've figured out how to make the workflow function properly.  I'll post screenshots below for anyone who may be struggling with this.  Hope this helps!

[v-alzhan-msft]

Hi @jporter ,

I couldn't create connection to the office 365 Outlook connector, so I can't open the template that you provided.

And I'm afraid that your requirement couldn't be achieved in Microsoft flow currently since there is no any function could check if an email has been replied.

Best Regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[jporter]

Hi Alice,

Thank you for trying!  I was able to configure the work flow to work appropriately (see my solution in the post above).  For future reference, more than one trigger can be used in a work flow and using a "condition" action with parameters will allow you to check for an email response.  It took a lot of trial and error, but I got it to work!  The next improvement to my work flow will be filtering out 'Automatic reply' responses.