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How To Use The Skip Question Feature In Power Virtual Agent

03-17-2021 05:32 AM

darogael
MVP
417 Views
darogael
MVP

How To Use The Skip Question Feature In Power Virtual Agent

‎03-17-2021 05:32 AM

This video explains on you can make the bot smarter by understanding the end user's comments and skipping the question and going straight to the answer. This is achievable using a combination of entities and synonyms.

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RG040N
Frequent Visitor

2 weeks ago

Hello darogael. I love your videos there are very useful!

Is there a way to skip the same question between the topics?? Meaning that if user of the will transferred to another topic where the question is the same ... can chatbot skip that question ?? i tied everything what you shown on this video but it seems like that it doesn't work between the topics

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