Implementing a Power Virtual Agents Fallback Topic
There are situations when your chatbot may not be able to service a specific request from a user due to no topic being configured to service that request. When organizations have implemented a Live Agent system, this is less of an issue as those requests can be handed off to those people. For organizations who do not have Live Agent system, another option is to capture these requests through a Fallback Topic. In this video we will configure a Fallback Topic and then forward un-serviced requests over to Microsoft Teams where we will create notifications.