04-19-2020 14:59 PM
Authenticating users in Power Virtual Agents gives you the ability to not only personalize the experience with the user's name and email address, but also look up their manager and more. In this video I show how to configure Power Virtual Agents for authentication, then look up a user's first name and email address in order to personalize the chat.
In this video I'm showing a method that I first read in Tomasz Poszytek's blog: https://poszytek.eu/ See Tomasz's article here: https://poszytek.eu/en/microsoft-en/office-365-en/pva-en/pva-series-user-context-in-power-virtual-ag...
Setting up Power Virtual Agents to authenticate against Azure Active Directory (Office 365) involves using some pre-defined settings. Those settings are here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-end-user-authentication
The key ones I use in the video are below:
watch?v=Zd9mi88V91Q