Pedro Sacramento works at Microsoft as a Senior Dynamics 365 Community Program Manager in the Digital Transformation Platform Group.
Pedro's work in the DTP Community Success Team - Engagement and Growth for Power Platform and Dynamics 365, is focused on enabling, growing and supporting the Dynamics 365 Community.
Pedro is one of the founding developers of the "Success by Design Framework", and worked on different initiatives to orchestrate, evolve, document, and evangelize "Success by Design" over the years, and a co-author of the Success by Design Implementation Guide launched in May 2021.
Previous roles at Microsoft include Senior Program Manager in the FastTrack Program for Dynamics 365 apps and Power Platform, working with the largest customers in the EMEA and South America regions, and as a Support Escalation Engineer working on complex and critical issues.
Prior to Microsoft, Pedro had over 9 years of Consultancy and Development experience implementing CRM and ERP technologies in different industries. As well as developing custom applications integrated with CRM and ERP. Working with CRM and ERP provided knowledge in different areas like Finance, Assets management, HR, Sales, Procurement, Business and Project management.
Pedro has also been a speaker at several events related with Dynamics 365 and Azure technologies.