Expertise for envisioning innovative and transformative enterprise solutions. Skilled in the art of taking abstract ideas, pain points and challenges and transforming them into solutions that produce quantifiable results. Experienced mentor and agile coach improving the readiness and growth of individuals and teams. As a Microsoft Certified Professional, Microsoft Certified Trainer (MCT) and a decade long recipient of the Microsoft Business Applications MVP award (2009 - 2019), I've been working with Dynamics 365 business applications beginning with CRM version 1.2. I collaborate with all levels of organizations to develop customer journeys that result in the design and delivery of flexible and scalable solutions which simultaneously address short-term business requirements and long-term strategic growth.