06-11-2019 05:23 AM
In this session, learn how to build out a fully functional case processing system using Microsoft Flow and Dynamics 365. This system will use these features, connectors and processes in Flow and Dynamics 365. o SMS notification o Conditional close out approvals o Internal notification o Trello project kickoff o Teams Channel o Email to case o Email to existing case related record o Find customer lookup o Trial or existing customer o Call customer o Flow escalation and SLA timer
Other resources: https://medius.studios.ms/video/asset/PPT/MBAS19-THR2045
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THR2045