cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
f2
Helper II
Helper II

Can I create a knowledge base bot using PVA for Teams or am I gonna have a bad time?

So I've been down the bot rabbit hole recently, I would like to setup some sort of knowledge base bot for my Team to keep all the instructions etc in one place.

 

It looks like an Azure bot would be ideal since we already pay for it but it looks like quite a bit of reading will be involved as at first glace its fairly complicated and I dont have much time to invest it in at the moment. So that lead me on to PVA. I have an A5 license but when trying "https://web.powerva.microsoft.com/" I'm unable to sign up for the trial, plus it seems to cost a monthly subscription and I cant see my boss going for it if like I said we already pay for Azure.

 

I then noticed PVA for Teams is free, awesome. I've setup the bot and was looking at topics, I read that you can only add sources/faq's from public websites...anything that requires a login (onenote/onedrive/sharepoint) wont work. So, I guess my question is, is PVA for Teams really suitable for what I'm wanting it to do? Would the Azure bot better? Or should I just stick with creating documents for each process and store them in Teams/sharepoint etc.

 

Thanks for any advice/suggestions

1 ACCEPTED SOLUTION

Accepted Solutions
Pstork1
Most Valuable Professional
Most Valuable Professional

Importing the FAQs is done during the construction of the Bot to create Topics.  Its not a dynamic occurrence.  You can also import the FAQs in other formats like PDF, DOCX, or CSV.  For secured web pages I would suggest copying the FAQ list from the web and saving it as a DOCX or CSV.  Then you can import the contents as suggested topics.  Read more here: Get topic suggestions from support pages in Microsoft Teams - Power Virtual Agents | Microsoft Docs



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

View solution in original post

10 REPLIES 10
Pstork1
Most Valuable Professional
Most Valuable Professional

Importing the FAQs is done during the construction of the Bot to create Topics.  Its not a dynamic occurrence.  You can also import the FAQs in other formats like PDF, DOCX, or CSV.  For secured web pages I would suggest copying the FAQ list from the web and saving it as a DOCX or CSV.  Then you can import the contents as suggested topics.  Read more here: Get topic suggestions from support pages in Microsoft Teams - Power Virtual Agents | Microsoft Docs



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
f2
Helper II
Helper II

Hi Pstork1, thanks for the reply!

I've had a look at the link, tried an FAQ on our company site and it goes indeed import. I suppose I could ask the web team to setup a location for me and I can copy pages from our Onenote to docx files then import. However it might be quicker to just manually create topics and copy the content in.

 

Perhaps its not really suitable for what I'm wanting to do or maybe I'm just going about it the wrong way. I will continue to mess around with it and see if there is a workflow that makes sense as it does seem like something that would be useful once all the info is in there.

 

I've setup a few things in Power Automate and remember seeing a tutorial which involved a chat bot (not sure if it was azure or pva) however that bot could learn different questions and answers and it would feed back into itself... I just need to try find it again. That might be easier as it would allow us to get it up and running faster and have my colleagues enter in the solutions as we go (rather than me trying to do it all manually first).

shayy
New Member

Hi @f2 

were you able to figure this out? I am in same spot as you, trying to achieve similar. I have SP setup with all documentation for my team and am looking if i can leverage that knowledge base and create a bot which can be first point of contact for user and maybe redirect user to appropriate procedures on SP.

Pstork1
Most Valuable Professional
Most Valuable Professional

You can't download it from SP since that requires authentication.  It has to be on a web site that can be reached from the Internet anonymously. There is no way to do it from SharePoint.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Hi Shayy,

 

I never got round to the bot, which is a shame. With PVA for Teams requiring a public accessible site it just wasnt suitable for us. I could be wrong but I think you can do this via the Azure Bot Framework (maybe somebody else with more knowledge can correct me if I'm wrong).

I've setup a few other LogicApps since then and getting a little more comfortable with the process so plan to revisit it later on and hopefully get something completed this time around.

 

Its a real shame PVA doesnt allow you to connect to your own SPO site. If I can remember correctly, what did work for me (with PVA) was:
https://www.qnamaker.ai/

 

Again, not suitable for me as its publicly accessible but might be worth a look for your setup.

Hey Pstork1

Am I right in thinking this can be achieved via the Azure Bot setup rather than PVA for Teams? (The site/KB/SPO? being private)

Pstork1
Most Valuable Professional
Most Valuable Professional

If you mean importing the topics from an external source then No, you can't do it with Azure bot.  No matter what you use it can't be imported from an authenticated source.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
Pstork1
Most Valuable Professional
Most Valuable Professional

Using the Azure Bot service you can make a bot for a Private site, but no matter what you use you can't import suggested topics from a SharePoint site.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

That's good news, I'll look into doing that. I just remember when looking into it last time PVA looks super easy compared to the Azure Bot Service. I'm sure there will be tons of guides about, I'll report back when I get it done (hopefully lol).

Thanks for answering all my questions Pstork1

Helpful resources

Announcements

Check out the Copilot Studio Cookbook today!

We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience!    Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up?   Click this link to get started: https://aka.ms/CS_Copilot_Cookbook_Gallery   Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen.   😊Don't miss your moment--start submitting in the Copilot Cookbook Gallery today!     Thank you,  Engagement Team

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community.  We can't wait to see what you "cook" up!      

Welcome to the Copilot Studio Community!

You are now a part of a vibrant growing group of peers and industry experts who are here to network, share knowledge, and even have a little fun!   If you have not yet registered, please visit here to learn how to register!   Now that you are a member, you can enjoy the following resources:   The Microsoft Copilot Studio Community Forums If you are looking for support with any part of Microsoft Copilot Studio, our forums are the place to go. They are titled "Forums" and there you will find technical professionals with years of experience who are ready and eager to answer your questions. You now have the ability to post, reply and give "kudos" on the Copilot Studio Community forums! Make sure you conduct a quick search before creating a new post because your question may have already been asked and answered!   Microsoft Copilot Studio Ideas Do you have an idea to improve the Microsoft Copilot Studio experience, or a feature request for future product updates? Then the "Copilot Studio Ideas" section is where you can contribute your suggestions and vote for ideas posted by other Community members. We constantly look to the most voted Ideas when planning updates, so your suggestions and votes will always make a difference.   News & Announcements The Copilot Studio Community News & Announcements is your stop to get all the latest news around Community events and announcements. This is where we share with the Community what is going on and how to participate!   Copilot Studio Samples, Learning and Video Galleries We have galleries that can assist you with information on creating a bot in our Webinars and Video Gallery,  and the ability to share the bots you have created in our Bot Sharing Gallery.  Check out the awesome content being shared there today!   Again, we are excited to welcome you to the Microsoft Copilot Studio Community family! Whether you are brand new to the world of bot creation or you are a seasoned Copilot Studio veteran, our goal is to shape the Community to be your ‘go to’ for support, networking, education, inspiration and encouragement as we enjoy this adventure together!   Let us know in the Community Feedback if you have any questions or comments about your Community experience. To learn more about the Community and your account be sure to visit our Community Support Area boards to learn more!   We look forward to seeing you in the Copilot Studio Community!The Copilot Studio Community Team

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

The Copilot Studio community is thrilled to share some exciting news!

We are embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools that our community advocates for.  We're proud to announce that the Copilot Studio community will pioneer this migration starting in June 2024. The move will mark the beginning of a new chapter, and we're eager for you to be a part of it. Following our lead, the rest of the Power Platform product sites will join us over the summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind, to connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport. To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages  

Top Solution Authors
Users online (3,288)