Using Power Virtual Agent bot in Teams as a call script guide for customer service agents. I'd like to create a duplicate copy of the bot so that I can use the existing call guide structure, but replace the English scripts with Spanish scripts. But I've not found a way to create a copy or a duplicate. Any ideas?
hi @Expiscornovus , what we would like to achieve is that we see an exact bot instance cloned out including all the topics etc that we can then edit independently , with the subscription cloning the underlying bot instance appears to be still very much one and the same - could you be able to clarify on this point?
Hi @pelkins_67,
Duplicating the bot would be possible via export/import and solutions:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-export-import-bots
However, as far as I am aware you cannot change the language settings within this approach.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
renatoromao
6,459
#2
Pstork1
1,954
#3
Expiscornovus
1,637
Share
Report
All responses (
Answers (