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manutheron
New Member

App was working correctly with version 3.22013.7 After new versions the App does not work

I have and App working with +2000 users that was generated by version 3.22013.7 . When I tried to add some new features (and even just changing the text in a Label) the app is generated by a new version but when we try to use it in the device (iOS) the App does not work anymore although you can work with it by using the browse. App is diplaying next error message :"There was a problem saving your data. Name could be too long". 

I can restore the App with v3.22013.7 but I can not modify it by using that version. If I need to modify the App I must use a new version to generate and publish it and then the App is not working in the device.   What did it change from v.22013.7? 

7 REPLIES 7
RandyHayes
Super User
Super User

@manutheron 

This is a bug in the version you now have.  It is from the SaveData and LoadData functions on iOS.

What version are you now getting by default?  This was *supposedly* fixed in version 3.22031

 

First, try to change your authoring version to 3.22031.27  To do this, go into the File->Settings->Support section of your app and then choose to edit the authoring version.  Choose the version mentioned above and then reload and apply.

When you publish, it will be in that version.

Note that each time you edit the app (until the version you want is default) it will revert back to the suggested version...so you have to do the above each time until then.

 

If 3.22031.27 does NOT resolve the issue - PLEASE put in a support ticket on the issue ASAP.

 

I hope this is helpful for you.

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manutheron
New Member

@RandyHayes I've tried with 3.22031.27 and the App is not loading any data in iOS. The App is still not working with that version

RandyHayes
Super User
Super User

@manutheron 

Are you stating that the LoadData functions are not working to load data in the 3.22031.27 version, or something else??

 

I have found that the 31.27 version has resolved the error message on the iOS devices, but I have not yet verified if the LoadData and SaveDate functions are working properly.  Preliminary tests (non-exhaustive) are showing that it is loading and saving properly.

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@RandyHayes It seems that LoadData function is not working because the App is not loading any data. When the App is working correctly, the data are displayed inmediatly and the moving points in the top the screen are moving several seconds (looking for new data available in SharePoint). With 3.22031.27 empty screen (no data displayed, empty fields) and the moving points in the top of the screen stop moving inmediatly and nothing more happens.

RandyHayes
Super User
Super User

@manutheron 

So first off...make sure you are putting in a support ticket on this issue.  They botched the LoadData and SaveData functions in the last few releases (as you've noticed) so this needs to be made more aware to the dev team.

 

I will also do some tests here on it.  I am actually working on an app that is primarily used on iOS and relies heavily on the Load and Save functions.  Currently working on some unrelated issues in that app, so have not gotten to re-testing the load and save.  Initial glance of part of the app (where statistics of the load are shown) seems to indicate that it loaded something, but I would not stake a dinner on it at this point.  I will investigate.  But at either rate, if there is a problem, it needs to go to support for awareness. 

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RandyHayes
Super User
Super User

@manutheron 

Just put together a completely new app with 3.22022.31 to test the Load and Save and all worked just fine.

And then another test with 3.22031.27 - again all was good.

 

So, if you're not seeing what you expect, then I am assuming there is some other issue at play.

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antholee
Frequent Visitor

@RandyHayes , I have been having issues with iOS as well with loading data. Tried authoring versions 3.22022.31 and 3.22031.27.  3.22022.31 gives me the "name is too long error" and the 31.27 has my app stuck on "Loading your data". On Android and Desktop, they worked fine after the update. Any thoughts?

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