cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
AdamD
Advocate II
Advocate II

Power Apps Custom Forms not refreshing on edit

This issue very well could be how web browsers handle the forms, but it's driving me crazy and I want to make sure that there isn't something I can do to change it.

I have customized PowerApps forms in a SharePoint list that track user requests for work. When a user currently goes to edit a form and saves, it works great: the form is submitted, and the item on the SharePoint list is immediately updated in their current view. However, if they go back to edit the same item, the form data that is loaded is not reflective of the changes; it loads content in the forms from the last time they'd gone to edit the form. In the attached two-picture example I've made an edit to the project number "1234" changing it to "12345". I Save the job and can then see in the SharePoint list that the change has been made, however, when I immediately try to edit the job again, project number still says "1234." If I attempt to make any changes to that stale form and save them, they will not be written to SharePoint and I will receive no error message indicating something went wrong, which has caused some users a lot of headache.

This behavior can be avoided if the user either refreshes the page or clicks on a different item before clicking back to their original item to edit a second time. Is there anything I can do on the forms side to avoid this? I have the form set to clearcollect the data from SharePoint OnEdit and after save I execute ResetForm. I'm not sure there's much else I can configure in PowerApps to tell it to refresh the data, and something tells me that because it works fine after a browser refresh or if users click to view a different item, it has more to do with browser caching.

Let me know if you have any ideas!

1 ACCEPTED SOLUTION

Accepted Solutions

@AdamD 

Sorry I didn't have much time to focus on this - on vacation this week and trying to slip in PowerApps time around the fam.

 

I took a closer look. I set up a Simple list and customized the forms from that - yes, exactly like you've seen - issues with previous values during Edit.  I typically don't do SharePointIntegrated Apps, so I can't say if this is a behavior that has changed or if it is something that has always been, but it seems that what helps this out is to put a Refresh in the OnSuccess action of the form - in this case on my "Simple" list.

OnSuccess:

Refresh(Simple); ResetForm(SharePointForm1); RequestHide()

After that repeated edits, changes, new's, etc. all seemed to work as planned.

It seems odd that this type of action (the action without the refresh) works fine in non-integrated apps, yet the integrated one's need a refresh.

Again, not sure if this is a change or the norm, but it seems to resolve the issue from what I can tell.

_____________________________________________________________________________________
Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!

View solution in original post

17 REPLIES 17
RandyHayes
Super User
Super User

@AdamD 

This might have more to do with an issue on how you are collecting data.  In general, the form should get its data directly from the list datasource rather than a Collection, unless it is absolutely necessary.  

What is your Item property on your EditForm set to?  I would start to investigate there.

 

I hope this leads to a helpful solution.

_____________________________________________________________________________________
Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!

This form was initially created by a previous consultant, and the purpose of the collection is actually largely unknown to me! I can't find any data cards that reference it, everything I've seen does pull directly from datasource.

Item property on EditForm is set to:

If(IsBlank(SharePointIntegration.Selected) || IsEmpty(SharePointIntegration.Selected),First('Document Processing Job Requests'),SharePointIntegration.Selected)

@AdamD 

That's pretty much standard and not a problem. So, let's look at the rest of things.

1) How is the data being saved? Through the "Save" button or is there some other button set up?\

2) What is the formula on the OnSave action or the OnSubmit (if another button) action?

 

 

_____________________________________________________________________________________
Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!

It's through the Save button. Formula for OnSave:

If(SharePointFormMode="CreateForm", SubmitForm(NewForm), If(SharePointFormMode="EditForm", SubmitForm(EditForm), If (SharePointFormMode="UserEditForm", SubmitForm(UserEditForm), If(SharePointFormMode="NotesForm", SubmitForm(NotesForm1))))); RequestHide()


SharePointFormMode is defined by the OnVisible property for the screen that the form is located on.

@AdamD 

That's looking fine too.  

Let me circle back with you a bit later.  I need to look into a couple things (running from memory here) and I'm away from the ability to do so right now.

_____________________________________________________________________________________
Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!

Thanks @RandyHayes I appreciate it.

I'm actually seeing this behavior on all of my customized forms, even simple test ones I create. Any time I go to edit the same item twice in a row, it fails unless I hit refresh in between edits. In other apps connected to sharepoint where I enable users to navigate to a different screen containing a different form, then navigate them back to the original screen and original form in the same instance, suddenly it can't save back to SharePoint. One of the more confounding parts is that I cannot replicate this inside the App. All my screen navigations and saves work fine when demoing the app in the editor, and it can write back to SharePoint to its hearts content. It's just when I try to use the form embedded in a frame in SharePoint where this issue crops up. Perhaps this issue belongs in the SharePoint forums?

@AdamD

So I was looking into this with one list I have and saw no issue at all.  The customization was pretty basic. Just an Edit form and an accept button.  All was fine.  Then I took another list and did customize forms on it and tried it out and saw exactly what you were seeing!!  So what was the difference?  In the "fresh" one I did not have an accept button, I was using the standard "Save" button of Sharepoint.  So again, what's the difference, was doing the same thing in both.  

So after some investigation and trial and error, I noticed that if I removed the ResetForm function that is by default in the OnSave action of the SharePointIntegration...everything worked as expected.

 

Perhaps you can give it a try as well and see if it helps you out.  I only had a few moments to really look into this, but I'll go a little deeper when I have some time.

_____________________________________________________________________________________
Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!

@RandyHayes 

 

Thank you again for trying to figure this out with me.

I've modified the form not to reset upon save as you suggested, and the form does re-open with my changes. However, if I attempt to edit the form in that edit instance and save, it will fail without an error message. I still have to refresh or click on a new item before going back to get an edit screen that will interact with the list. I'm still puzzled!

In an effort to see if the issue was browser related, I used developer tools in Edge to disable cache and always load pages directly from server--the issue remained the same! I can only assume now that it's not browser caching related, but something inherent in the form logic itself. At this point, I'm just not sure I can control for it and I'm at a loss for what else to test. It's a huge obstacle now for customized forms where I navigate users back and forth between screens.

I'll test to see if the issue can be avoided with in-App save buttons, but I'd like to avoid adding additional buttons to the forms and confuse my users with whether the form's top "Save" button means "save draft" whereas the new button I make to submit the form might indicate to them some finalized submission option. Since my understanding is I can't hide those default "Save", "Cancel", and "Copy Link" button headers on forms in SharePoint, I suppose I'm hamstrung there too.

Maybe someone from Microsoft could have a look or shed some light on best practices? @v-yamao-msft maybe?

@AdamD 

Sorry I didn't have much time to focus on this - on vacation this week and trying to slip in PowerApps time around the fam.

 

I took a closer look. I set up a Simple list and customized the forms from that - yes, exactly like you've seen - issues with previous values during Edit.  I typically don't do SharePointIntegrated Apps, so I can't say if this is a behavior that has changed or if it is something that has always been, but it seems that what helps this out is to put a Refresh in the OnSuccess action of the form - in this case on my "Simple" list.

OnSuccess:

Refresh(Simple); ResetForm(SharePointForm1); RequestHide()

After that repeated edits, changes, new's, etc. all seemed to work as planned.

It seems odd that this type of action (the action without the refresh) works fine in non-integrated apps, yet the integrated one's need a refresh.

Again, not sure if this is a change or the norm, but it seems to resolve the issue from what I can tell.

_____________________________________________________________________________________
Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!

Helpful resources

Announcements

Exclusive LIVE Community Event: Power Apps Copilot Coffee Chat with Copilot Studio Product Team

  It's time for the SECOND Power Apps Copilot Coffee Chat featuring the Copilot Studio product team, which will be held LIVE on April 3, 2024 at 9:30 AM Pacific Daylight Time (PDT).     This is an incredible opportunity to connect with members of the Copilot Studio product team and ask them anything about Copilot Studio. We'll share our special guests with you shortly--but we want to encourage to mark your calendars now because you will not want to miss the conversation.   This live event will give you the unique opportunity to learn more about Copilot Studio plans, where we’ll focus, and get insight into upcoming features. We’re looking forward to hearing from the community, so bring your questions!   TO GET ACCESS TO THIS EXCLUSIVE AMA: Kudo this post to reserve your spot! Reserve your spot now by kudoing this post.  Reservations will be prioritized on when your kudo for the post comes through, so don't wait! Click that "kudo button" today.   Invitations will be sent on April 2nd.Users posting Kudos after April 2nd. at 9AM PDT may not receive an invitation but will be able to view the session online after conclusion of the event. Give your "kudo" today and mark your calendars for April 3rd, 2024 at 9:30 AM PDT and join us for an engaging and informative session!

Tuesday Tip: Unlocking Community Achievements and Earning Badges

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!     THIS WEEK'S TIP: Unlocking Achievements and Earning BadgesAcross the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. These badges each signify a different achievement--and all of those achievements are available to any Community member! If you're a seasoned pro or just getting started, you too can earn badges for the great work you do. Check out some details on Community badges below--and find out more in the detailed link at the end of the article!       A Diverse Range of Badges to Collect The badges you can earn in the Community cover a wide array of activities, including: Kudos Received: Acknowledges the number of times a user’s post has been appreciated with a “Kudo.”Kudos Given: Highlights the user’s generosity in recognizing others’ contributions.Topics Created: Tracks the number of discussions initiated by a user.Solutions Provided: Celebrates the instances where a user’s response is marked as the correct solution.Reply: Counts the number of times a user has engaged with community discussions.Blog Contributor: Honors those who contribute valuable content and are invited to write for the community blog.       A Community Evolving Together Badges are not only a great way to recognize outstanding contributions of our amazing Community members--they are also a way to continue fostering a collaborative and supportive environment. As you continue to share your knowledge and assist each other these badges serve as a visual representation of your valuable contributions.   Find out more about badges in these Community Support pages in each Community: All About Community Badges - Power Apps CommunityAll About Community Badges - Power Automate CommunityAll About Community Badges - Copilot Studio CommunityAll About Community Badges - Power Pages Community

Tuesday Tips: Powering Up Your Community Profile

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week's Tip: Power Up Your Profile!  🚀 It's where every Community member gets their start, and it's essential that you keep it updated! Your Community User Profile is how you're able to get messages, post solutions, ask questions--and as you rank up, it's where your badges will appear and how you'll be known when you start blogging in the Community Blog. Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile.     Password Puzzles? No Problem! Find out how to sync your Azure AD password with your community account, ensuring a seamless sign-in. No separate passwords to remember! Job Jumps & Email Swaps Changed jobs? Got a new email? Fear not! You'll find out how to link your shiny new email to your existing community account, keeping your contributions and connections intact. Username Uncertainties Unraveled Picking the perfect username is crucial--and sometimes the original choice you signed up with doesn't fit as well as you may have thought. There's a quick way to request an update here--but remember, your username is your community identity, so choose wisely. "Need Admin Approval" Warning Window? If you see this error message while using the community, don't worry. A simple process will help you get where you need to go. If you still need assistance, find out how to contact your Community Support team. Whatever you're looking for, when it comes to your profile, the Community Account Support Knowledge Base article is your treasure trove of tips as you navigate the nuances of your Community Profile. It’s the ultimate resource for keeping your digital identity in tip-top shape while engaging with the Power Platform Community. So, dive in and power up your profile today!  💪🚀   Community Account Support | Power Apps Community Account Support | Power AutomateCommunity Account Support | Copilot Studio  Community Account Support | Power Pages

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!       Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪🌠

Tuesday Tips: Community Ranks and YOU

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!This Week: Community Ranks--Moving from "Member" to "Community Champion"   Have you ever wondered how your fellow community members ascend the ranks within our community? What sets apart an Advocate from a Helper, or a Solution Sage from a Community Champion? In today’s #TuesdayTip, we’re unveiling the secrets and sharing tips to help YOU elevate your ranking—and why it matters to our vibrant communities. Community ranks serve as a window into a member’s role and activity. They celebrate your accomplishments and reveal whether someone has been actively contributing and assisting others. For instance, a Super User is someone who has been exceptionally helpful and engaged. Some ranks even come with special permissions, especially those related to community management. As you actively participate—whether by creating new topics, providing solutions, or earning kudos—your rank can climb. Each time you achieve a new rank, you’ll receive an email notification. Look out for the icon and rank name displayed next to your username—it’s a badge of honor! Fun fact: Your Community Engagement Team keeps an eye on these ranks, recognizing the most passionate and active community members. So shine brightly with valuable content, and you might just earn well-deserved recognition! Where can you see someone’s rank? When viewing a post, you’ll find a member’s rank to the left of their name.Click on a username to explore their profile, where their rank is prominently displayed. What about the ranks themselves? New members start as New Members, progressing to Regular Visitors, and then Frequent Visitors.Beyond that, we have a categorized system: Kudo Ranks: Earned through kudos (teal icons).Post Ranks: Based on your posts (purple icons).Solution Ranks: Reflecting your solutions (green icons).Combo Ranks: These orange icons combine kudos, solutions, and posts. The top ranks have unique names, making your journey even more exciting! So dive in, collect those kudos, share solutions, and let’s see how high you can rank! 🌟 🚀   Check out the Using the Community boards in each of the communities for more helpful information!  Power Apps, Power Automate, Copilot Studio & Power Pages

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

Top Solution Authors
Top Kudoed Authors
Users online (6,663)