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Krendol
New Member

User suddently receiving "You need a current plan or trial to use Power Apps" message

Hello,

I created a Power Apps that interacts with a SharePoint List. The license of the app is "Standard" Everything was working fine for a couple of months. All of a sudden this morning. one user account is no longer able to access the Power App and is receiveing a message that states "You need a current plan or trial to use Power Apps" with a start a trial button.

 

The user account has a Business Basic license, which I believe should be enough to access the app as others with the same license aren't having any issues. I also noticed that this one account also had a "Teams Exploratory" license on the account. I removed that as the admin center states it doesn't need to be added to indiviual accounts and no one else had one. 

 

I have tried to remove the Business Basic  license from the account and re-add it however that didn't seem to work. 

 

If I click through the "Start a Trial" message there is a "Why am I seeing this page" at the bottom of the page to sign up for the trial the info contained in that blurb is:

 

You're seeing this page because you don't have a license that allows you to use the capabilities used by the app. You can start a trial for a premium license or ask your admin for a Power Apps license.
Your plans: None
App license designation: Standard
Per app plans allocated in environment: No
App configured to consume per app plans: Yes
App is running: Standalone
Type of environment: Full
Premium features used by the app: None
Session ID: 771e6fe0-02ab-11ed-a5fe-1f58e65eb772

 

This is only affecting one account. Any idea what might be causing this and how to go about getting it working for this account?

2 REPLIES 2
jcfDaniel
Super User
Super User

Hi,

 

Check your environment Features for AI Builder preview model. If it's on, turn it off.


Regards. JD.

Hello,

Thank you for your suggestion. It was turned on I turned it off. Still seeing the same behavior. 

 

I'm starting to think it is something related to this account. I signed into the account at Office.com. It is a Business Basic account so it should have web versions of excel and word available. The apps I'm seeing available are Outlook, Bookings, Project, kaizala, Stream, Calendar, and People. 

 

Ok, I just took a minute and compared the Subscriptions on this account to another working account and it is missing about half the licenses it should have, including Power Apps for Office 365. So there is certainly something going on with this account.

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