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Calling Actions from Copilot Studio
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Use Office 365 credentials with Power Virtual Agents

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I've already got a successful Flow working for this process but want to integrate this process into a Virtual Agent so I can expand this. presently, whenever a Form is submitted, the flow proceeds to generate an email based on their Office365 account. Is there anyway that I can get this same process implemented using the Virtual Agent without having to ask them to manually type their details (as we all know how good us humans are). Ideally I'd like the system to detect it from their O365 account credentials as Microsoft Forms does.

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Flow Integration
  • renatoromao Profile Picture
    renatoromao on at
    Re: Use Office 365 credentials with Power Virtual Agents

    Hi @Anonymous ,

     

    Did my answer solve your problem?

    If yes, please accept this reply as the solution.

     

    ---

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

  • Verified answer
    renatoromao Profile Picture
    renatoromao on at
    Re: Use Office 365 credentials with Power Virtual Agents

    Hi @Anonymous ,

     

    Yes, sure!

    You can use the Authentication on the Virtual Agent: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-end-user-authentication

     

    Call the Power Automate using the AuthToken: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-end-user-authentication#authtoken-variable

     

    Call the Microsoft Graph using your Power Automate workflow: https://docs.microsoft.com/en-us/graph/api/user-get?view=graph-rest-1.0&tabs=http

     

    After your Microsoft Graph response to your Power Automate, you can respond to Virtual Agent and you can use the user details.

     

    ---
    If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

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