SharePoint to Dynamics CRM - CRM Workflow not running when Record Is Created

[charliebyrd]

Has anyone had an issue with SharePoint to Dynamics CRM online where a Workflow that's supposed to run when a 'Record is created' will NOT run when the record is created by Flow? The Workflow triggers when I create the record from within CRM manually...

Thanks

[v-micsh-msft]

Hi @charliebyrd,

Could you please share more details about the Flow configuration, or errors from Microsoft Flow notifications?

If you mean the Flow trigger when a Record is created in Dynamics 365 won't work here, and I assume the Flow should be based on the following template?

Create a SharePoint item based on a Dynamics CRM record

If it is, and you have created the corrseponding record under Dynamics 365 entity, there should be running details logged under Microsoft Flow:

Watch your flows in action

If possible, please share the error message logged there.

Regards

[charliebyrd]

Hello, @v-micsh-msft,

The flow is going in the opposite direction: When I create a new item in SharepPoint list (from a PowerApp), a corresponding Lead is created in Dynamics. 

The Lead is created just fine in Dynamics by Flow, but a Workflow set to run when a Lead is created does not trigger when coming from Flow. If I create a Lead in CRM manually, the Workflow runs normally, so the issue is not with the Dynamics Workflow.

The Flow creates no errors.

Thanks for your reply.

[v-micsh-msft]

Hi @charliebyrd,

Could you please explain a bit regarding the workflow created here?

"a Workflow set to run when a Lead is created does not trigger when coming from Flow. If I create a Lead in CRM manually, the Workflow runs normally, "

Is this workflow created under Dynamics 365 only? If this is the flow managed by Dynamics 365, then I think you'd better ask in the Dynamics CRM forum for better assistance.

https://community.dynamics.com/crm

By the way, would this flow be possible to accompulish through Microsoft Flow?

Regards

[charliebyrd]

Hey @v-micsh-msft thanks for getting back to me.

The CRM Workflow (not Flow) is in Dynamics 365 CRM and it's supposed to run when a Lead is created.

The CRM Workflow does NOT RUN when a CRM Lead is created BY FLOW

The CRM Workflow DOES RUN if a I create a Lead Manually in CRM.

So, there is somehthing going on with FLOW that does not allow the CRM Worflow to trigger when a Lead is created...

Thanks.

[charliebyrd · Accepted solution]

@v-micsh-msft , I figured it out, thanks for helping. Issue was on the CRM side...

Have a good one.

C