Skip to main content

Notifications

Announcements

No record found.

Power Platform Community / Forums / General / Chat Bot icon not corr...
General
Unanswered

Chat Bot icon not correct size once published in Teams

Posted on by

Hi All,

 

I'm having a little bit of trouble trying to get my chat bot icon to fill the outline. I want it to look like the bottom picture, but mine only fills a portion of the hexagon. I cannot seem to find a solution. We are currently working on a developer account and was wondering if this is something to do with it being a premium feature. Can anyone help?

Thank you!

 

TerryC_0-1682343800392.png

TerryC_1-1682343838673.png

 

 

Categories:
  • mboninco Profile Picture
    mboninco on at
    Re: Chat Bot icon not correct size once published in Teams

    Thanks @TerryC.

    I've been able to reproduce the issue and will create a work item (bug) for our Dev team to take a look at.

  • TerryC Profile Picture
    TerryC on at
    Re: Chat Bot icon not correct size once published in Teams

    Hi Mike,

     

    We used the latter and the photo was 96 x 96 and is 21.6kb and is within the parameters for the correct format and file size.

  • mboninco Profile Picture
    mboninco on at
    Re: Chat Bot icon not correct size once published in Teams

    @TerryC This has nothing to do with being a premium feature. 

    This may be a bug. I still have some additional testing to do to see if I can reproduce the issue. There are a couple of things that will help me confirm if I'm seeing the same issue that you are.

    There are two places in Power Virtual Agents where one can change the bot icon for Teams:

    Settings -> Details

     

    Settings -> Channels

    clicking on the Teams tile

    clicking on the Edit details link

     

    The latter will override the Setting -> Details option.

     

    Which option(s) did you use to update the bot icon? What was the original size (in pixels) of the icon you uploaded for the bot icon?

     

    -- Mike Bonincontri

Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…